Customer Service Supervisor

Join our Team and be part of The Brushy Creek Life!

The Location:

Come experience "The Brushy Creek Life" in Brushy Creek, Texas, just minutes north of Austin. Brushy Creek Municipal Utility District enjoys the quiet rural aspects of small-town America while having proximity to cosmopolitan amenities.

The Organization:

Brushy Creek Municipal Utility District is home to 18,000+ residents. Formed initially as Williamson County Municipal Utility District No. 2 in 1977, BCMUD provides water and wastewater services, recreational activities, beautiful gardens, parks, and miles of trails through the Brushy Creek community. BCMUD operates four swimming pools, four tennis courts, and a disc golf course throughout the community.

At the heart of our District is the Brushy Creek Community Center. Our Community Center features two gyms, two racketball courts, a weight room, a rock wall, and recreational programming, including various fun activities, educational and fitness classes.

Brushy Creek employs approximately 190 seasonal, part-time, and full-time team members.

Customer Service Supervisor:

The Customer Service Supervisor leads and supports our customer service team to ensure residents, members, and stakeholders receive exceptional service. This role combines frontline customer support with staff supervision, process improvement, and operational oversight. The ideal candidate is a strong communicator, problem-solver, and leader who thrives in a fast-paced environment and is passionate about building positive customer experiences that reflect The Brushy Creek Life.

Job Duties:

- Oversees daily operations of the customer service team, ensuring high-quality service delivery.

- Recruits, trains, and supervises staff while fostering a positive, customer-focused culture.

- Handles escalated customer inquiries and complaints with professionalism.

- Ensures accuracy and compliance in utility billing, payments, memberships, reservations, and permits.

- Monitors and analyzes customer service metrics, preparing reports and recommending improvements.

- Maintains and updates policies, procedures, and SOPs for efficiency and consistency.

- Manages customer service systems/software and coordinates with IT as needed.

- Represents the District at meetings, events, and community engagements.

Minimum Requirement:

- Bachelor's degree in Business, Communications, Management, or equivalent experience.

- Minimum 3 years of office administration or call center experience.

- Current (or ability to obtain) American Red Cross First Aid/CPR/AED certification.

- Valid Texas driver's license and acceptable driving record.

- Strong leadership, conflict resolution, and communication skills.

- Proficiency with Microsoft Office and customer service software.

Preferred Requirement:

- Prior supervisory experience.

- Experience in municipal utilities, recreation programs, or related environments.

- Strong organizational, analytical, and project management skills.

Schedule:

- Flexibility between the hours of 7 am and 6 pm and at least one Saturday a month

Why Join Us?

At Brushy Creek MUD, you'll be part of a team that values community, service excellence, and innovation. You'll have the opportunity to lead a dedicated team, improve processes, and directly impact the experience of our residents.

Benefits:

- The District covers the entire cost of employees' medical, dental, and vision coverage, along with Life Insurance, Accidental Death & Dismemberment (AD&D), and Short- and Long-Term Disability Insurance up to 50K.

- Retirement plan through the Texas County District Retirement System with a contribution match of 2 to 1 at retirement

- Employee funded 457 option

- Certification pay

- Longevity pay

- Employee Community Center Membership

- Access to community pools and tennis courts

- 50% Off Sports & Classes