Manager Customer Technology

JOB REQUIREMENTS: Job Purpose The Manager is responsible for leading a

team of Business System Analysts and Solution Architects in the

successful intake, design, and delivery of technology to enable business

solutions. This role ensures alignment of solution delivery with

organizational strategy, optimizes team performance, and fosters strong

partnerships between business stakeholders, IT, and vendors. The Manager

provides people leadership, oversees solution governance, and drives

continuous improvement across processes, systems, and solution design.

Key Responsibilities Team Leadership & People Management Directly manage

a team of Business System Analysts and Solution Architects, providing

coaching, mentorship, and performance management. Build team capability

by identifying skill gaps and supporting professional development.

Foster a collaborative, inclusive, and high-performing team culture.

Oversee intake and triage of new business requests, ensuring requests

align with business priorities and available capacity. Solution

Governance & Delivery Partner with business leaders to define solution

roadmaps and ensure resource alignment. Facilitate prioritization

sessions, balancing immediate needs with long-term strategy. Ensure

consistent application of solution delivery frameworks and

methodologies. Oversee requirements gathering, analysis, testing, and

solution design. Monitor project and support milestones, risks, budgets,

and dependencies; escalate issues when needed. Partner with vendors and

internal IT to ensure solutions meet technical and security standards.

Continuous Improvement & Innovation Identify systemic issues, process

inefficiencies, and recurring gaps; lead improvement initiatives.

Promote adoption of best practices in solution design, documentation,

and delivery. Encourage innovation in system optimization, automation,

and customer experience enhancements. Stakeholder Engagement &

Communication Act as a primary liaison between IT solution teams and

business leadership. Communicate project status, risks, and value

delivery to executives and stakeholders. Represent solution delivery in

governance forums and planning sessions. Competencies Develops Talent -

Provides feedback, coaching, and opportunities for growth. Plans and

Aligns - Sets clear objectives and aligns resources to organizational

priorities. Drives Results - Consistently achieves results, even under

tough circumstances. Manages Complexity - Interprets complex information

and provides clear direction. Strategic Mindset - Anticipates future

trends and integrates them into team strategy. Communicates

Effectively - Adapts communication style for executives, peers, and

staff. Skills Proven ability to lead and motivate technical/business

teams. Strong problem-solving and decision-making skills with the

ability to manage... For full info follow application link.

AA/EOE-Minorities/Females/Gender Identity/Sexual

Orientation/Disabled/Vets * APPLICATION INSTRUCTIONS: Apply

Online: ipc.us/t/4F55C53274AB495F Qualified females, minorities, and

special disabled veterans and other veterans are encouraged to apply.