Customer Service Manager

Description

Retif Oil & Fuel is one of the largest fuel and lubricant distributors in the Southeast. We have proudly served our community since 1965, and we look forward to continued growth. At Retif, we are delivering energy to build communities.

We all work together to grow our annual gallons sold to allow for us to impact our communities by creating new job opportunities.

We specialize in delivering energy. If you want to belong to a team that does that well every day, this might be the role for you.

Our customers are in industries like transportation, construction, marine, and retail. If you have experience working with this type of customer – or want that experience – this role may be a great fit.

You Will Love It Here If You Value

- Trust – When we say we’re going to do something, we do it.

- Team – Our players are the most important part of who we are.

- Fun – We find a way to enjoy what we do every day.

- Make an Impact – We positively affect our customers, co-workers, and community.

- Learn and Evolve – We seek the best way, and we adapt.

You’ll love coming to work every day if you get, want, and have the capacity to:

- Lead and manage the customer care team with a high level of team accountability

- Handling emails from sales team, facility team, credit team, and customer orders

- Assist sales team with pricing, order history, and equipment issues

- Assist facility team with equipment pick up/drop off and tracking tags for customer orders

- Assist credit team with credit application review notes

- Manage and complete all tasks tied to customer orders

Requirements

The best candidate will have the following qualifications:

- Bachelor’s degree in business-related field preferred

- Minimum 2 years in management role

- Excellent written and verbal skills

- Computer skills: Word, Excel, Outlook

Additionally, while performing duties, the employee is required to sit, stoop, lift up to 15 pounds, type, communicate effectively, manage conflict, work evenings and/or weekends, attend remote meetings, and travel.

In the performance of respective tasks and duties, the employee is expected to:

- Successfully perform quality work within deadlines with or without supervision

- Interact professionally and confidently with other employees, customers, and contacts

- Work effectively as a team contributor on all assignments

- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

At Retif, we offer our employees several fantastic benefits. These benefits include:

- 401(k) Retirement Plan

- Paid time off

- Paid holidays

- Medical Insurance

- Dental Insurance

- Vision Insurance

- Flexible Spending Account (FSA)

- Company paid disability insurance

- Company paid life insurance

- Company paid AD&D insurance

- And more!

This job description is not a contract of employment. The duties and responsibilities can change at any time at management’s discretion.

Retif Oil & Fuel is an equal opportunity employer.

M/F/Disability/Veteran/Sexual Orientation/Gender Identity