Syndicate Energy - Safety Supplies & Training

Bilingual Training Services Instructor & Customer Support Representative

Watford City, ND

Full-time

$45,760

About This Job

Job Summary Syndicate Energy – Safety Supplies & Training is seeking a bilingual (English & Spanish) Training Services Instructor + Customer Support Representative to carryout day-to-day training operations including but not limited to obtaining instructor certifications in offered courses and maintaining current certification requirements, instructing safety courses on a regular basis in both English & Spanish, administrative training tasks, maintaining accurate training records, customer support, employee onboarding and safety & compliance tracking.

Requirements

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Valid driver's license & reliable means of transportation

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US work authorization

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Background check authorization

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Adhere to zero-tolerance drug & alcohol workplace testing program and policy

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Fluent in both English and Spanish speaking & reading

Skills Essential for Success

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Quick to learn and adapt to new roles

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Positive attitude and ability to overcome negative circumstances or feelings in order to facilitate a welcoming, comfortable classroom vibe for every course presentation

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Ability to instruct course material repeatedly without losing enthusiasm for course presentation, getting bored, or becoming complacent

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Impelled to complete all tasks with efficiency & double-check data entry for accuracy – crucial for record keeping, safety certifications and compliance

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Ability to handle all types of people and address different learning abilities with patience and professionalism to give students the best opportunity to succeed

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Ability to consider & accommodate special requests, course additions, schedule changes and unforeseen circumstances without it affecting your overall demeanor and mood in the workplace

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Team player mindset

Expectations

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Candidate must present a positive and personable demeanor with strong interpersonal skills; possess a high level of personal integrity and uses discretion to maintain confidentiality.

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Candidate must use clear, concise written and verbal communication and display excellent presentation skills.

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Candidate must possess technological literacy and be proficient with communications, calendaring, and presentation applications such as Zoom, MS Outlook, PowerPoint and a variety of other Microsoft Products and computer software.

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Candidate must be a proactive self-starter who anticipates next steps, takes initiative, works independently and approaches problems with potential solutions.

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Candidate must have outstanding organizational skills and an excellent ability to manage multiple tasks and projects.

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Candidate will be required to communicate with customers via phone, email and in-person, schedule classes, recordkeeping, data entry, maintain inventory of supplies and assist with class preparation.

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Candidate will be required to learn and administer new hire onboarding and assist with completing administrative tasks in regards to hire and termination of employees.

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Candidate will become familiar with our classroom & training standards and expectations by assisting our Lead Instructor with course presentation, evaluating students trained and recommending ways to minimize total liability to employers and become familiar with the expectations and standards of course instruction.

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Candidate must come in with a fast-track mindset to complete basic certifications in all courses we intend for you to obtain instructor certification, followed by additional class observation to retain information and take presentation notes and ultimately obtain instructor certifications in our regularly offered courses.

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Candidate must be willing to learn and support additional administrative tasks during co-worker absences and as needed to fulfill slow workdays.

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Additionally, there may be some travel required for certification & on-site customer training, some lifting and possibility of training outdoors in different types of weather.

Join us in delivering exceptional training and support to our customers while growing your career in a dynamic environment!

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 35 – 45 per week

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Employee discount

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Health insurance

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Life insurance

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Paid time off

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Vision insurance

Schedule:

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Monday to Friday