American Water

Leave Coordinator

Leave Coordinator
Notice info
LocationCamden, NJ
Job TypeFull time
Salary$54,080-$78,780
On-site
Utilities

About This Job


Requisition ID: 108481


Share Our Purpose. Be Yourself. Feel Valued.


People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.


We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.


About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.


As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.


American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.



Important Information

This position may be eligible for annual incentive pay and you will have the opportunity for continued salary growth. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan,

Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Posted range is $54,080-78,780
The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

This position may be eligible for annual incentive pay and you will have the opportunity for continued salary growth. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan,

Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
Posted range is $54,080-78,780
The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!


Primary Role

The Specialist Leave of Absence administers all areas of the Leave of Absence (LOA) process in accordance with Company policies, state and federal regulations. Administer and coordinate LOA programs that include FMLA, ADA, Worker’s Comp, Military Leave, short term disability and long term disability. This includes correspondence and timely follow up with employees, management, and related vendors, tracking of status of leaves, providing payroll instructions, conducting payroll and intermittent leave audits, and coordination of efforts between all related parties in the LOA process.


Key Accountabilities

Manage all LOA cases for employees while on leaves: STD, LTD, FMLA, Workers Compensation, etc.

Provides specific customer service support to employees, management, and Human Resources in regards to leave eligibility and inquiries.
Educate employees and managers on the appropriate leave processes and procedures.
Understand and coordinate state regulations with federal regulations, and multiple types of leave.
Determines eligibility for FMLA and other types of legally protected leave.
Escalates cases as appropriate.
Provide positive, responsive and knowledgeable customer service to employees, management, and vendors.
Coordinate with applicable parties (vendors, payroll, benefits, management, HR, etc.) to effectively manage the leave process.
Accurately track and follow up on timing issues around leaves of absence, including deadlines for responses from employees, follow-up correspondence due dates, and expected return to work dates.
Facilitate and participate in calls with Legal and HR on complex issues.
Monitor and ensure completion of all administrative activities related to LOAs.
Administer clear, compliant, and explanatory written communications to employees on leave.
Provide the necessary communication and plan materials to employees and managers throughout the leave (leave notification letters, approval letters, information packets, etc.).
Accurately complete the employer section of any necessary documentation.
Accurately file and track all LOA correspondence and records.
Coordinate with Aetna, Payroll, and employee overpayments related to Social Security Disability approval.
Monitor for Waiver of Premium approvals and coordinate with Third Party vendor (TPA).
Monitor claims for billing of insurance premiums and coordinate with TPA.
Audit and reconcile all billing of insurance.
Provide paycoding guidance for all leave of absences in coordination with policies and Collective Bargaining Agreements.
Create actions in system (myTime ECC) to update leave of absence status.


Key Accountabilities Cont'd

Review Advice to Pay file bi-weekly and provide payroll Short Term Disability payment amounts.

Audit all payroll data for employees time on LOA to ensure 100% accuracy.
Monitor necessary updates needed to work schedule and WBS elements while on LOA. Review payroll simulations.
Audit for adjustments to Paid Time Off when employee returns from LOA.
Attend ongoing training as needed to remain current on leave laws.
Recommends policy updates to comply with changing legislation.
Limit the company's exposure to violations of both state and federal leave laws, working with outside counsel as needed.
Assist HR with complex leave issues involving abuse of FMLA and other leave types.
Analyzes and consults with HR and Legal regarding all ADA (American with Disabilities Act) accommodation requests.
Assist HR with steps after claim denial.
Coordinate acquisitions and mergers relative to LOA with TPA and HR.


Knowledge/Skills

Strong analytical and decision making skills

Ability to work independently and manage a workload effectively Strong oral and written communication skills
Ability to handle confidential information with the utmost judgment and discretion
Proficient with Microsoft Access, Excel and Word
Demonstrated knowledge of HR benefit practices, policies, and procedures
Thorough knowledge of federal and state laws pertaining to leave of absence.
Detailed knowledge of MS Office applications including Word, Excel and Access.
Understanding of HRIS.


Experience/Education

High School Diploma or GED required; Associates degree is a plus.

Requires 1+ years LOA experience, with experience in complex issue resolution, or 2+ years in a HR Assistant/Specialist/Generalist or Benefits related role.
Demonstrated ability to communicate effectively with employees at all levels, union officials, and the public.
Demonstrated analytical and problem solving skills, including conflict management


Travel Requirements


Minimal


Competencies


Champions safety


Customer obsessed


Cultivates innovation


Nimble learning


Drives Results


Collaborates


Join American Water...We Keep Life Flowing


American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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