SYNERGY COMPANIES

Lead Scheduler

LocationSan Leandro, CA
Job TypeFull-time
Salary$37,440-$52,000

About This Job

We here at Synergy Companies are seeking a highly motivated and practice admin/ scheduler/ coordinator to join our San Leandro team. In this position you will play a role in ensuring the seamless operation of our services by efficiently scheduling and coordinating repair services, installs, and warranty appointments.


What you should know about us:

Synergy Companies make a difference in the lives of tens of thousands of people every year by partnering with utility companies throughout the State of California. Each year, millions of dollars are set aside. These dollars are utilized by the utility companies to offer energy-savings series and products to customers throughout California. Synergy Companies is privileged to be a trusted partner with the utilities that get to deliver these No-cost products and services directly to the customer.


This is a full-time, in-office position.



Responsibilities:

Schedule and coordinate appointments for repairs, services, and warranty work with a positive and solution-oriented approach
Communicate with QPM and leads, and clients to confirm appointments
Create job in programs
Maintain an organized and up to date schedule for field technicians and service crews
Address and resolve customer inquiries, complaints, and service requests promptly and professionally by coordinating with team members
Utilize sales to maintain accurate records of appointments, service request, and work orders
Generate and distribute daily, weekly, and monthly reports
Assist in track progress and adjust schedules to meet project goals
Support senior leadership with monthly project status reports
Execute company policies and procedures
Modify existing schedules and create additional schedules as needed to accomplish the project
Provides level of detail necessary to support project team appropriate to each phase of the project
Scheduling appointments in a database
Making phone calls and sending emails reminding people of appointments
Resolving scheduling conflicts
Managing internal staff schedule and accommodating special requests


Qualifications:

Proven experience in scheduling, coordinating, or administrative roles, preferably in the construction industry
A positive "Can do" attitude with a proactive approach to addressing challenge
Excellent communication and interpersonal skills, with the ability to handle customer interactions professionally and empathetically
Strong organizational and multitasking skills, with an eye for detail
Proficiency in using the internet, microsoft office suite, Google suite apps and other relevant tools
Ability to work effectively in a fast-paced and dynamic environment
Bilingual - Spanish (Required)


Benefits:

401k after 1 year of employment
Kaiser insurance at no cost for the employee
+ Out of pocket for their dependents (Discounted)
40 Vacation hours per year eligible
1 year of employment
Dental insurance
5 days paid sick time

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