American Water

Lead, Office Administration & Facilities

Charleston, WV

full time

On-site

Utilities

About This Job

Requisition ID:

108394

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are

Beautifully Different

. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn , Facebook , Twitter and Instagram .

American Water is currently seeking a Lead, Office Administration & Facilities to join our WVA team! As Lead you will oversee and coordinate office operations at the state level and serve as primary liaison between state leadership and external partners.

Primary Role

This role will oversee and coordinate office operations at the state level and will serve as the primary liaison between State leadership, functional teams, vendors, and external partners. This role is responsible for organizing and scheduling team meetings and events, both in-office and virtually. Will also provide admin support to the state leadership team.

Key Accountabilities

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Co-ordinate agenda for leadership meetings

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Administration of state offices/facilities to include lease, mail, supplies, cleaning, lawn maintenance, contractors, vendors, first aid, fire extinguishers and kits, etc.

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Coordinate with IT for technology utilized in meetings, communications/virtual meetings, various other technical platforms

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Coordinate meetings with Mayors, City Officials, lobbyists & Chamber of Commerce

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Coordinate Service Awards, birthday cards for employees, holiday Cards, etc.

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Coordinate Political Action Committee events

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Process IURC complaints

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Process EDR’s for state-wide contributions

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Assist with Safety Fair events and coordinate employee appreciation events

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Assist External Affairs with grants, company contributions, etc.

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Assist with Presidents email, calendar and all travel

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Coordinate with and prioritize meetings for State leaders to assure deadlines are met and time is utilized efficiently

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Processing of checks and send to the cash box that get mailed to the office

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Assistance with local office customer complaints

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Coordinate with Corporate facilities team to ensure functional consistency

Knowledge/Skills

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Strong knowledge of office management procedures and practices

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Intermediate level experience with computerized systems, database management and spreadsheet and word-processing programs to manipulate data and create reports

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Strong knowledge of computer software such as MS Word, Excel and Outlook

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Strong process, project, and program management skills

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Sound business acumen and judgment

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Good quantitative and analytical skills; attention to detail

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Good verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation)

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Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others

Experience/Education

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Associate degree in Office Management, Business or related field

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8+ years of experience in office administration in a large organization

Certifications/Lincenses

Valid Drivers License.

Work Environment

Primarily in the office with occasional work in the field at project sites or project meetings.

Travel Requirements

Up to 20%

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water... We Keep Life Flowing

™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.