Irving Oil

Lead Heating Service Technician

LocationLittleton, NH
Job TypeFull-time

About This Job

As a Lead Service Technician and Trainer, you will support the Operations Manager while serving as the technical expert for the field team, oversee service operations, ensure compliance with safety standards and lead technician training and mentoring efforts. Your goal will be to enhance operational efficiency, develop technician expertise, and deliver outstanding customer service in both commercial and residential environments. Your success will be measured by your ability to troubleshoot and resolve service issues, maintain high customer satisfaction, foster technician growth, and ensure adherence to safety and compliance regulations.


Your Responsibilities

Manage time between supporting Operations Manager, working in the field, and covering during absences
Serve as the primary technical expert and first point of contact for troubleshooting service issues
Oversee the full scope of projects and monitor daily productivity
Act as a Safety Champion with our environment, ensuring compliance and conducting site safety inspections in partnership with Environment Health and Safety team.
Facilitate onsite technician training, implementation of company policies, and daily line-ups
Manage customer interactions, explain repairs, resolve escalations, and ensure smooth service operations
Build and oversee the on-call schedule, participating in rotation including evenings and weekends
Perform service technician duties including installing, maintaining, and troubleshooting oil and propane-fired boilers, furnaces, water heaters, and oil tanks
Conduct final inspections of repaired systems to ensure safe and proper operation


Your Skills

Strong leadership and mentoring capabilities with excellent communication skills
Ability to work in a fast-paced environment and meet strict deadlines
Expertise in troubleshooting and installing various heating equipment
Excellent decision-making and delegation skills
Comfortable with frequent driving, working in confined spaces, heavy lifting, and heights up to 50 feet


Your Experience

Previous Heating Technician experience with leadership responsibilities
Valid Propane license and NORA Certification
Knowledge of wiring and plumbing systems is preferred but not required.
CDL with Hazmat endorsement and tanker desirable

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.


Job Requirements - Work Experience


Operations


Job Requirements - Education


Diploma / Certification

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