IT Technician

Job Overview

We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT infrastructure. This role involves troubleshooting hardware and software issues, managing computer systems, and assisting users with various IT-related inquiries. The company uses Viewpoint by Vista for our ERP software. We are looking to expand in to different applications that will help get data from the field back to the office and the tech will be in charge of leading the new applications. The successful applicant will possess strong communication skills and a commitment to delivering exceptional customer service.

Duties

- Provide technical support for desktop and laptop computers, ensuring optimal performance of operating systems including Windows, macOS, and Linux.

- Manage and troubleshoot computer hardware issues, including peripherals and network devices.

- Assist with computer networking tasks, including VPN setup and firewall management.

- Utilize help desk software such as BMC Remedy, ServiceNow, or Jira to track support requests and document solutions.

- Conduct software troubleshooting to resolve application-related issues for users.

- Maintain IT infrastructure by performing regular system updates and backups.

- Support users in the effective use of Microsoft Office applications and other software tools.

- Collaborate with team members to enhance IT processes and improve service delivery.

- Provide excellent customer service by addressing user concerns promptly and professionally.

Experience

- Proven experience in technical support or desktop support roles is preferred.

- Familiarity with IT infrastructure management and computer networking concepts is essential.

- Proficiency in using help desk tools such as BMC Remedy, ServiceNow, or Jira is a plus.

- Strong understanding of operating systems (Windows, macOS, Linux) and their functionalities.

- Excellent communication skills to effectively interact with users at all levels.

- Ability to work independently as well as part of a team in a fast-paced environment.

- Experience with LAN setups and troubleshooting is advantageous. Join our team as an IT Technician where your expertise will contribute to maintaining our technology services effectively!

Job Type: Full-time

Pay: $29.00 - $35.00 per hour

Benefits:

- Dental insurance

- Health insurance

Ability to Commute:

- Billings, MT 59101 (Preferred)

Ability to Relocate:

- Billings, MT 59101: Relocate before starting work (Preferred)

Work Location: In person