IT Systems Technician

Duties and Scope of Work

- Image and deploy desktops and laptops using departmental standard images.

- Average daily volume: 50 desktops and 60 laptops.

- Troubleshoot and resolve ServiceNow incidents related to desktop/laptop hardware and software within defined SLAs.

- Install and configure standard hardware and software, including Dell OptiPlex, Latitude, and Precision systems.

- Maintain accurate documentation of technical procedures, asset tracking, and inventory management.

- Provide excellent customer service and communicate effectively with team members and end users.

- Collaborate with a team of 25 Systems Technicians to support enterprise-level desktop operations.

- Lift and move computer equipment weighing up to 30 lbs as required.

Minimum Qualifications

- Experience: Minimum of two (2) years of formal experience supporting desktops, laptops, and tablets.

- Imaging Tools: At least two (2) years of experience using Tanium or other enterprise-level imaging solutions.

- Operating Systems: Two (2) years of experience installing and troubleshooting Microsoft Windows 11.

- Applications: Two (2) years of experience installing and troubleshooting Microsoft Office 2024 and Microsoft 365 (O365).

- Networking: Intermediate understanding of network infrastructure and troubleshooting.

- Documentation: Proven ability to document technical processes clearly and accurately.

- Customer Service: Strong interpersonal and communication skills in a technical support environment.

Preferred / Special Skills

- Two (2) years of formal experience triaging computer issues and imaging workstations and laptops.

- Strong analytical and problem-solving abilities; proactive, resourceful, and innovative approach.

- Understanding of standard IT hardware/software management practices and software licensing laws.

- Experience with inventory control, record keeping, and IT asset management.

- Ability to prepare clear, concise written materials and correspondence.

- Excellent organizational skills and attention to detail.

- Proven ability to multitask, work under pressure, and meet demanding deadlines.

Job Type: Contract

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

Work Location: In person