The Hales Group

IT Support

Clayton, NC

Full-time

$45,760-$49,920

About This Job

Overview

We are seeking a dedicated and knowledgeable IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role is crucial in ensuring the smooth operation of our IT infrastructure and delivering exceptional service to our users.

Duties

•

Provide technical support for both hardware and software issues across various operating systems including Windows Server, Microsoft Office applications, basic Ethernet and IP networking, VOIP phone system, Server Virtualization, VPN and Firewalls.

•

Troubleshoot and resolve software issues, ensuring minimal disruption to users.

•

Assist in the maintenance and management of IT infrastructure, including LAN setups.

•

Utilize ServiceNow for ticketing and tracking support requests efficiently.

•

Collaborate with team members to identify recurring issues and implement long-term solutions.

•

Document processes, procedures, and resolutions to enhance the knowledge base for future reference.

•

Conduct regular system checks to ensure optimal performance of IT resources.

Qualifications

•

Proven experience in technical support or a related field.

•

Proficiency in troubleshooting various operating systems including Windows Server, Microsoft Office, basic Ethernet and IP networking, VOIP phone systems, VPN and Firewalls.

•

Familiarity with IT infrastructure components and software troubleshooting techniques.

•

Excellent problem-solving skills with a keen attention to detail.

•

Strong communication skills, both verbal and written, to effectively assist users at all levels.

•

Ability to work independently as well as part of a team in a fast-paced environment.

If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 – 50 per week

Benefits:

•

401(k)

•

401(k) matching

•

Dental insurance

•

Employee assistance program

•

Flexible spending account

•

Health insurance

•

Health savings account

•

Life insurance

•

Paid time off

•

Parental leave

•

Professional development assistance

•

Referral program

•

Tuition reimbursement

•

Vision insurance

Schedule:

•

8 hour shift

•

Day shift

•

Monday to Friday

•

Weekends as needed

Experience:

•

IT Support: 3 years (Required)

Ability to Commute:

•

Clayton, NC 27520 (Required)

Ability to Relocate:

•

Clayton, NC 27520: Relocate before starting work (Required)

Work Location: In person

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About This Job

Duties

Qualifications

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 – 50 per week

Benefits:

Schedule:

Experience:

Ability to Commute:

Ability to Relocate:

Work Location: In person

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