Internal Process Operations Manager

Job Overview

We are seeking a dedicated and detail-oriented Process Operations Manager to join our team. The ideal candidate will be responsible for overseeing and improving our operational processes to enhance efficiency and productivity. This role requires a strategic thinker with strong leadership skills who can effectively manage teams and drive process improvements across the organization.

Responsibilities :

Leadership Management Accountability

The Process Operations Manager will serve as a coach and mentor, demonstrating strong leadership qualities such as effective communication, strategic thinking, and the ability to inspire and motivate teams. The Process Operations Manager will ensure that internal processes are consistently followed and that individual and team priorities, goals, and development paths are aligned with company strategies.

Cross-Functional

Collaboration Facilitating cross-functional communication and collaboration, the Process Operations Manager develops and implements process strategies that remove roadblocks and align internal processes with project needs and business priorities. The Process Operations Manager will ensure that production, procurement, facilities, and fleet resources are available as needed to support the effective execution of project tasks and achieve company strategic initiatives.

Continuous Improvement

The Process Operations Manager continuously evaluates and optimizes internal processes to enhance efficiency by identifying process bottlenecks, implement effective solutions, and drive continuous improvement by regularly assessing performance against key operational metrics. The Process Operations Manager will recommend and execute actions to align all process functions with the company’s strategic goals.

Production & Service

Oversight The Process Operations Manager will oversee the day-to-day activities of the production team, including drafting, assembly, panel check-out, testing, installation, and on-site service. The POM will attend team stand-ups and operational planning meetings, conduct daily check-ins, perform one-on-one coaching, and monitor actual performance against budget. The Process Operations Manager will guarantee that quality standards are met, and that production and service work is scheduled completed without defect, on time, and on budget.

Procurement Oversight

The Process Operations Manager will oversee day-to-day procurement activities, including quoting, ordering, shipping & receiving, parts allocation, inventory maintenance, warehousing, and documentation processes. The POM will have working knowledge of the ERP system and ability to backfill the procurement role as needed. The Process Operations Manager will ensure that procurement processes are consistently followed, and parts are available at the right time to meet production schedules.

Safety Oversight

The Process Operations Manager will oversee company-wide safety compliance. This includes maintaining 3rd party safety sites to ensure compliance with customer safety requirements and sitting in a permanent advisory role on the Safety Committee. The POM will oversee the development of safety training programs and conduct regular safety audits to identify and mitigate potential hazards and ensure a safe working environment for all employees.

Facilities, Fleet & Asset Management

The Process Operations Manager will ensure that facilities and fleet vehicles are available and maintained as appropriate to meet the needs of the business. This includes the acquisition, maintenance, and repair of all HEI facilities and vehicles. The POM will conduct regular inspections for safety and condition, handle emergency planning and response, and oversee and coordinate renovation projects. The POM will be responsible for the tracking of assets, conducting annual asset inventory, and recommending disposition.

Requirements :

Education Bachelor’s degree with at least five years’ experience in operational management and a basic understanding of executing projects within a wide array of industries.

Leadership Skills - Humility, Mentorship – having the heart of a teacher, Cooperation, Perception, Presence, Perspective, Optimism, Tact, Decisiveness, Loyalty, HEI Core values.

Business Skills - Implement and maintain process initiatives that align with organizational objectives and move the company forward. Establish and maintain organizational standards of satisfaction, quality, and performance. Oversee internal process teams, ensuring internal project goals are achieved. Monitor budgets, ordering, and timing to ensure we are delivering against our commitments.

Ongoing Requirements - Exceptional skills in leadership, time management, facilitation, and organization. Experience in managing stakeholders both internal and external. Outstanding knowledge of change management principles and performance evaluation processes. Reinvents continuously- Teacher/ Mentor/ Learner. Experience overseeing multiple functions leading to successful business support.

Job Type: Full-time

Pay: $80,000.00 - $135,000.00 per year

Benefits:

Schedule:

Work Location: In person