Installer Support & Technical Specialist

Elevate Your Engineering Career with QPO Energy! We are seeking a Installer Support & Technical Specialist to join our innovative team and drive financial excellence. This is your chance to make a significant impact on a rapidly growing company dedicated to sustainable energy solutions.

Who We Are:

QPO Energy, based in Tualatin, Oregon, specializes in manufacturing high-performance lithium battery packs and modules. Our focus is on sustainable, locally-made energy solutions. QPO’s rechargeable battery systems store electricity generated by solar or your local utility. The system is easy to set up and connects with our intuitive user app, which features a smart mode that automatically calibrates to maximize savings. The self-monitoring system automatically detects and fixes errors through our control center. Our operation is proudly ISO 9000 certified, surpassing the most rigorous standards for world-class manufacturing by ensuring consistent product quality, enhanced customer satisfaction, and increased operational efficiency.

To learn more, check out our website: https://www.qpoen.com/

Who You Are:

We’re seeking a Technical Specialist with a background in electrical systems (licensed electrician or electrical engineer strongly preferred) to serve as a critical support resource for our installer network. This role blends technical know-how with installer-facing communication to ensure smooth installations, resolve issues, and deliver a best-in-class commissioning experience. You’ll provide a mix of remote and in-person support, including installer training, over-the-phone troubleshooting, and live commissioning assistance.

If you're an electrician or technician who enjoys helping other pros get the job done right — and you're ready to grow with a dynamic energy company — this role is for you.

Key Responsibilities include, but are not limited to:

- Provide phone and remote support to installers during system installation, setup, and troubleshooting

- Support system commissioning (remotely and/or on-site) for new installations

- Lead installer training sessions, both in-person at our factory and virtually over Zoom or Teams

- Monitor our Remote Monitoring System (RMS) and follow up with installers on faults, alarms, or performance issues

- Help document common support scenarios and contribute to our Installer Knowledge Base and Training Manual

- Track tickets, service issues, and commissioning logs in our ERP system (Odoo)

- Coordinate with internal teams (R&D, Operations, Sales) to share installer feedback and improve future deployments

Requirement includes:

- Licensed electrician, electrical engineer, or equivalent field experience in solar, battery storage, or power systems

- Strong understanding of AC/DC wiring, inverters, battery systems, and related components

- Confident communicator, able to lead small group trainings and walk-throughs

- Tech-savvy: comfortable with system dashboards, ERP tools, and mobile devices

- Self-motivated, reliable, and solution-oriented

Preferred Qualifications

- Experience commissioning residential energy storage systems (ESS)

- Familiarity with Odoo ERP

- Comfortable creating or editing basic support documentation

- Experience training or mentoring junior installers or technicians

- Spanish or other language proficiency is a plus

Physical Requirements and Working Conditions:

- Work involves talking, hearing, keying, and writing.

- The physical requirements of this position are described as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects,

- Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

- The worker is required to have visual acuity in order to perform activities at distances close to the eyes.

- The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Salary offers will depend on factors that include the location you work from, your level, specific skills, and years of experience.

Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher-level roles given (1) their experience, (2) additional job requirements, and/or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available.

The successful candidate for this position will become eligible for a comprehensive set of benefits, including medical, paid sick time, paid time off for vacation, paid holidays, and applicable state/federal paid family leave.

QPO Energy is committed to employing a diverse workforce. As an Equal Opportunity and Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

Job Type: Full-time

Pay: $37,000.00 - $45,000.00 per year

Benefits:

- Dental insurance

- Health insurance

- Paid time off

Work Location: In person