Midwest Hose & Specialty

Hydraulic Hose Technician & Counter Associate

LocationLakeland, FL
Job TypeFull-time
Salary$37,440-$41,600

About This Job


Summary of Position:

This position is a hybrid between Hydraulic Hose Technician and Counter Associate. This position receives inbound phone calls and walk-in customer inquiries, documenting accounts and submitting orders in a professional manner. Work independently with limited or no supervision at times, have a solid understanding of basic computer tasks including typing. This role demands strong communication skills, both verbal and written. Diagnose and repair issues with hydraulic systems and responsible for running hydraulics shop processes. This role performs a high standard of work and quality that is often time sensitive.


Pay:


Hourly - Based on Experience


Roles and Responsibilities:

Assist telephone and walk-in customers
Understanding and utilizing catalog to assist customers in part selection
Initiating customer orders and counter orders through ERP
Cash, credit, and check processing
Supporting Hose Technicians as needed to fulfill orders
Various inventory control tasks including paperwork and computer driven transactions
Identify customer needs
Meet and/or exceed monthly customer experience goals
Navigate through multiple computer programs with speed and accuracy
Work with customers to resolve all inquiries
Display good work ethic
Maintain professionalism in the work place
Perform any other assigned proprietary duties


Qualifications and Requirements:

Excellent verbal and written communication skills
Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
Must be able to type more than 50 WPM (will complete short typing test upon onsite interview)
Compassionate and patient customer service skills
High attention to detail
Active listening skills
Prolonged standing, walking, stooping, bending, lifting – 100% daily (subject to change daily)
Assist in lifting, pushing, and/or pulling up to 50 lbs. in adherence with Midwest Hose Safety Standards
Ability to learn and think quickly
Energetic, outgoing, and positive attitude
Good organization skills
Reliable and dependable
Team-player
Ability to prioritize and mange time
Regularly required to talk and listen; sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms
Must be able to meet the physical demands typical in a warehouse environment including but not limited to grasping and fine manipulations with hands, reaching, squatting, climbing, activities working around moving machinery, exposure to marked changes in temperature and humidity, exposure to light dust and fumes.
Commitment to work additional hours as needed
Inspect and diagnose overall condition of machines
Run hydraulics shop effectively and efficiently
Provide maintenance on hydraulic systems
Select and use proper tools and equipment for each task
Diagnose and repair issues with hydraulic systems
Document actions by completing production and quality forms
Maintain safe and clean work environment
Maintain professionalism in the work place
Perform any other assigned proprietary duties


Education and Experience:

High School diploma or GED (required)
Customer service experience (highly preferred but not required)
Prior hose & fitting experience (required)
Forklift experience (preferred but not required
Additional power equipment experience (preferred but not required)


About Us:

Midwest Hose is one of the largest hose and fitting wholesale distributors in North America. Since opening our doors in 1983, we’ve steadily grown and continue to build our loyal customer base, which speaks to how enthusiastic we are for the future! Here at Midwest Hose & Specialty, we believe our employees are the fuel that drives our business, so we treat each person with the respect and value they deserve.

We provide ample room for upward mobility and advancement within the company, promoting from within and rewarding team members with opportunities for growth and pay increases! We offer competitive pay, career advancement based on performance, and a premier benefits package that includes:

Very competitive compensation
401(k) plan with company match
Health and dental insurance plans with company contributions
Basic life and AD&D insurance
Paid holidays
3 weeks (120 hours) of Paid Time Off (PTO) accrual within the first year
Great work/life balance
Casual dress environment
Career longevity
Professional growth opportunities
Parental leave

If you want to be part of an ever-growing company and believe that Midwest Hose & Specialty is the place for you to begin your new career path, please apply today!

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