HVAC Service Manager

Job description: HVAC Service Manager

Central Cooling & Heating - Woburn, MA

Relocation Assistance up to $10,000!

Compensation includes a base salary, plus bonus and commission opportunities - depending on experience (Salary range: $90,000 - $150,000).

Are you a visionary leader with a passion for excellence? Do you believe that leadership is about more than just a title, but about inspiring and uplifting a team to achieve greatness?

At Central Cooling & Heating, we’re on the lookout for a dynamic leader who embodies our commitment to “safety first”, outstanding service and customer satisfaction. With over five decades of setting the standard in HVAC services across Greater Boston, we’re not just hiring a manager; we’re seeking someone who will continue our legacy of excellence and innovation.

Are you ready to make a significant impact?

We’re looking for a leader who can drive our mission forward, mentor our skilled technicians, and maintain our reputation for unmatched quality. If you’re passionate about creating comfort and warmth in every home and want to be part of a team dedicated to delivering the best home services, this is your opportunity.

We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:

- Affordable, quality health, dental & vision insurance

401(k) w/ company match

Paid vacation, sick and personal days

On-going growth opportunities

Parental Leave

Short term disability, long term disability, and company paid life insurance

Paid training/ongoing education

Friends and Family Discounts on Services

The Role

Serving as a leader, motivator, trainer, recruiter, and sales & revenue driver, the Service Manager inspires their team to provide customers with superior service. This position handles hiring and developing staff, inclusive of setting and maintaining goals/standards, driving production and monitoring pace, and analysis, and obtaining and sharing product knowledge on services and HVAC systems.

Key Responsibilities

Lead, direct, motivate, train, and hold accountable department to reach their highest level of potential, exceptional customer satisfaction and performance standards

Actively promote and create a positive culture of accountability within their department and collaborate and grow intra-company departmental coordination and support

Recruit, interview, and onboard new technicians by working with our talent acquisition team

Provide ongoing technical and safety support 24/7 to staff to ensure maintained level of knowledge and skills to do quality work

Ensure technicians have necessary tools, equipment, and manpower to maximize potential and provide the highest quality service to customers

Work with Warehouse Manager to ensure proper inventory, equipment & tools in warehouse & on trucks

Maximize Resources: constant involvement with call center, dispatch, and various departments to ensure work opportunities are available, acted upon, and technicians are matched to right jobs

Consistently provide service and sales performance support to the techs via ride along, site visits, oversight of repairs, customer resolutions and follow-ups

Monitor invoices, forms, photos, equipment, and schedules

Prepare/review payroll, spiffs, and commissions

Promote performance, enthusiasm and brand loyalty during daily huddles, weekly team meetings, and 1:1’s.Help develop annual budgets, control expenses, and meet or exceed plan for department

Assist in reviewing, revising, and updating price book tasks as necessary to ensure profit

Ensure sufficient staff levels and grow employee skillsets to meet ongoing customer demand and seasonal spikes.

Lead from the front, serve as field backup when customer demand is high

Other tasks and responsibilities as required to maintain efficient department operations

Local travel of around 25%

Desired Skills and Experience

5+ years of HVAC management/supervisory experience

Strong understanding of HVAC equipment, functions, repairs, ductwork modifications, and design

Possess the ability to inspire both personal and professional growth of our team members.

Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.

Excellent organization skills, accuracy, and dependability

Proficient in using a computer and Microsoft Office applications (Excel, Word & PowerPoint)Service Titan knowledge

Exceptional follow-through capabilities

Knowledge of OSHA safety rules and regulations

Valid Driver’s License and clean driving record

Job Type: Full-time

Pay: $90,000.00 - $150,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Relocation assistance

Vision insurance

Schedule:

Monday to Friday

Weekends as needed

Year-round work

Supplemental Pay:

Bonus opportunities

Performance bonus

Experience:

HVAC Management/Supervisory: minimum 3 years (Required)HVAC Service: 5-8 years (Preferred)

License/Certification:

EPA Universal Certification (Required)

Ability to Relocate:

Woburn, MA: Relocate before starting work (Required)