At BOSS Facility Services we pride ourselves on the high level of efficiency and effectiveness of the services delivered when addressing the needs of our clients. Our productivity is a direct reflection of the support we provide not only to our Vendors, but also our Employees. Our ideal candidates have experience leading successful teams, have superb multi-tasking abilities and are extremely detail oriented. To be successful in this role, you must have incredible communication skills (written, verbal and listening), be proficient on the computer and possess remarkable prioritization skills.
This is a full-time position and requires you to be on site, Monday through Friday. Overtime and weekends may be required. Training is provided on our in-house software, but we do require experience with Microsoft Office 365.
Responsibilities include but are not limited to:
•Assist with already completed work orders as needed.
•Obtain completion photos.
•Obtain final cost with break down.
•Confirm completion with location manager.
•Confirm ticket is closed out on a third-party website.
•Properly documenting notes as well as close out documents.
•Assist with Follow up / monitor ordered materials as needed.
•Cut new tickets and dispatch appropriate Vendors / Trade.
•Confirm on-site scheduling with Vendor and Location/Client.
•Monitor on-site arrivals / progress with Vendor / Technician.
•Document completion report from on-site technician, request photos and final cost.
•Manage issues on-site Technician(s) encounter (i.e., DNE increases needed, on-site issues with access etc.).
•Properly document / upload / review quotes for accuracy and appropriate cost.
•Oversee services and all work orders for Clients daily.
•Delegate tasks accordingly and oversee Account Coordinators (I & II).
•Actively listening to Client needs and inquiries to determine appropriate service actions.
•Resolving Client issues & concerns.
•Attend Client meetings as needed.
•Performing other duties as assigned to assist the team
Job Requirements:
•HVAC Knowledge: 2 years’ experience REQUIRED
•HVAC experience for unit replacements/repairs
•Project and Facilities Management knowledge a plus
•Possess strong analytical, organizational, communication, problem-solving and decision-making skills.
•Technically inclined to understand and explain construction project /scopes of work.
•Must be able to function well in a high-intensity, constant changing environment.
We offer a competitive salary and a generous benefits package which includes:
•Company Paid STD, LTD, Life AD&D Insurance, dental and vision plans
•Generous PTO and paid holidays
•Medical Insurance at 60% employer/40% employee share.
•Family/dependent medical insurance is available.
•5 optional voluntary life benefits, as well as an FSA.
•Generous 401(k) plan that includes discretionary profit sharing and safe harbor contributions after six months of consecutive employment.
•Equal Employment Opportunity
Company Overview:
BOSS Facility Services is an international maintenance organization that is truly “Built on Superior Service.” BOSS’ commitment to delivering both industry leading service at fair prices and superior communication with our clients has resulted in a rapidly expanding customer base. Our staff brings together years of hands-on expertise across a wide array of industries such as HVAC/R, electrical, lighting, plumbing, and general maintenance throughout the continental United States, Hawaii, Puerto Rico, and Canada. The result is an unparalleled attention to detail and the ability to bring the correct human and technical resources to a job in order to fix the problem right the first time.
BOSS Facility Services is dedicated in providing our customers with a superior level of service.
Our culture is team-oriented and fast paced. We work hard and we play hard with seasonal celebrations, summer office BBQ's and events.
BOSS Facility Services, Inc., is an equal opportunity employer.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
Schedule:
Work Location: In person