Quality Oil Company LLC

Hotel Guest Services Manager

Raleigh, NC

Full-time

$37,000

About This Job

Responsibilities

•

Training, developing, and counseling all front desk employees

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Completing work schedules for front desk department staff in a timely and effective manner

•

Conducting regular staff meetings and promoting the QTR culture and the core ideology

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Communicating and is knowledgeable of guest satisfaction scores

•

Operating within budgetary guidelines

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Promoting and encouraging team work at all times

•

Making sound decisions and identifying problems and offering solutions

•

Demonstrating knowledge of O&R and brand success plans

•

Providing information to guests about hotel policies, services, and amenities

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Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)

•

Entering/changing reservations information, posting charges to guest rooms, and selling rooms to customers

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Processing payments from guests and reviewing and balancing guest accounts

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Informing housekeeping department about room status/availability

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Listening and responding to guests’ requests and complaints

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Operating hotel switchboard

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Maintaining daily logs and balancing shift work and cash drawers

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Maintaining front desk department audit standards

•

Monitoring and maintaining property security

•

Responsible for purchasing, monitoring, and controlling store inventory

Requirements

•

Prior supervisory experience is preferred

•

Prior hospitality experience is strongly preferred

•

Strong initiative and work ethic

•

Punctual , reliable, and regular attendance

•

Strong attention to detail

•

Customer-service oriented

•

Strong multitasking and organizational skills

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Ability to work in a fast-paced environment

•

Excellent communication skills – verbal and written

•

Excellent interpersonal skills

•

Excellent time and project management skills

•

Valid driver’s license and Department of Motor Vehicles Report

•

Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle

Job Type: Full-time

Pay: From $37,000.00 per year

Benefits:

•

401(k)

•

Dental insurance

•

Flexible schedule

•

Health insurance

•

Paid time off

•

Vision insurance

Schedule:

•

Day shift

•

Evening shift

•

Holidays

•

Weekends as needed

Work Location: In person

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