Helpdesk Technician III

TITLE:Helpdesk Technician Level 3

LOCATION:Bellevue, WA, USA - Onsite

TerraPower® is a nuclear energy technology company based in Bellevue, Washington. At our core, we are working to raise living standards globally. The essential factor? Energy. In 2006, the company originated with Bill Gates and a group of like-minded visionaries who evaluated the fundamental challenges to raising living standards around the world. They recognized energy access was crucial to the health and economic well-being of communities and decided that the private sector needed to take action and create energy sources that would advance global energy deployment. TerraPower’s mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field. TerraPower is committed to bringing sustainable, affordable and safe energy to address global issues. As a result, the company’s activities in the fields of nuclear energy and related sciences are yielding significant innovations in the safety and economics of nuclear power, hybrid energy and medical applications.

TerraPower is seeking to hire highly motivated and forward thinking professionals who are interested in focusing on advanced nuclear reactor research and development, and influencing change within the nuclear power landscape. TerraPower is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. In addition, as a federal contractor, TerraPower has instituted an Affirmative Action Plan (AAP) in an effort to proactively recruit, hire, and promote women, minorities, disabled persons and veterans.

Helpdesk Technician Level 3

The Helpdesk Technician will be joining the IT team in a Microsoft-centric environment. The position will own PC lifecycle management from end to end, to include OS, 3rd party integrations, unique software packaging and documentation, this will require meeting with teams across the organization to understand TerraPower’s unique needs. The Level 3 Technician will also serve as an escalation point for more advance and complex technical issues.

Candidate must be experienced and able to work on-site in a fast-moving environment, including triaging and prioritizing issues and incidents, while maintaining strong and professional customer service.

Additional work designated will be primarily determined based on level of experience, areas of interest, strengths in background and work history.

Responsibilities

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PC Lifecycle Management

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Unique Application Support

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Endpoint management

Key Qualifications and Skills

Job Functions

Job Functions are physical actions and/or working conditions associated with the position. These functions may also constitute essential functions for the job which the employee must be able to fulfill, with or without accommodation. Information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations. An applicant's ability to perform and/or tolerate these actions and conditions will be discussed, and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards.

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Repetitive work: Prolonged

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Travel required 0-15%

TerraPower’s technology is controlled for export by various agencies of the U.S. Government. TerraPower must evaluate applicants who are foreign nationals (other than asylees, refugees, or lawful permanent residents) in accordance with U.S. Government export control requirements. To facilitate TerraPower’s export control reviews, you will be asked as part of the application process to identify whether you are a U.S. Citizen or national, asylee, refugee, or lawful permanent resident of the United States. Government export authorization approval times vary. Based on the business needs for a particular position, TerraPower may not consider a foreign national from a country if it is impracticable to obtain timely Government export approval.

Job details

Salary Range Level 8: $84,476 - $126,714

Benefits:

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Competitive Compensation

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Vision

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Dental

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Life

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Life and Disability

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Gender Affirmation Benefits

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Parental Leave

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401k Plan

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Generous Holiday Schedule

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10 paid holidays

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Relocation Assistance

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Flexible Work Schedule

TerraPower Career and Benefits information: https://www.terrapower.com/contact-us/careers/