Help Desk Operations Technical Writer - Seasonal

The Prince George's County Department of Parks and Recreation is currently seeking a technical writer. The ideal candidate has technical chops, demonstrably strong communication and writing skills, and can effectively interact with other writers, product managers, and project leads. We are looking for writers with experience making complex ideas understandable and are open to candidates with a background in software engineering, technical writing, or the world of teaching, or curriculum development.

This position will be with the nationally accredited, 6-time gold medal Parks and Recreation agency, Maryland-National Capital Park and Planning Commission, and will work directly with the Customer Service Help Desk. Which is a combination of a Technical Support and traditional Customer Service Call Center, that supports the general public as well as our internal customers, with questions that range from information about our Parks and Community Centers to internal requests for assistance with software solutions for rentals or assistance with computer hardware troubleshooting.

This position is an onsite position. Applicants should be self-starters with solid time management skills, and attention to details and deadlines to be successful in this role.