Fuel & Lubricant Director of Operations

Fuel and Lubricant Distribution Company

Job Objective:

Drive operational and financial performance by leading Operations for Reliability Services, while working towards a more cohesive, integrated operation between the lines of businesses. Optimize and share labor resources across business lines to maximize utilization and efficiency, while eliminating siloes that limit growth and performance. Champion process discipline, operational excellence, and a unified culture of safety, quality, and accountability. Through strong leadership and cross-business alignment, ensure consistent execution, improved profitability, and a scalable platform for future growth.

Essential Duties and Responsibilities:

In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon region, project mix, and customer base.

• Supervise, develop, and support field service leaders and technicians to ensure safe, high-quality, and efficient project execution.

• In alignment with Corporate and Business management, implement process-based strategies and tactics to enhance earnings and project profitability.

• Provide necessary guidance for daily project activities with a focus on technician utilization, customer satisfaction, productivity, cost management and efficiency.

• Develop and execute the roadmap to shift operational processes onto a technology solution to ensure key business processes are systematized and accurate.

• Collaborate with Continuous Improvement and other Support Center teams to champion all corporate initiatives and ensure smooth integration into field operations.

• Manage execution of new processes, tools, and standards across regional service teams.

• Ensure documentation and oversee adherence to operational SOPs, ensuring consistent application of daily, weekly, and project-based processes.

• Analyze business trends to identify efficiency or growth opportunities in service delivery, developing action steps to achieve improved outcomes.

• Monitor and manage operational KPIs such as project profitability, utilization rates, safety performance, quality metrics, and customer satisfaction.

• Maintain strong relationships between service teams, commercial teams, and business leadership to ensure effective communication and operational efficiency.

• Drive financial performance at or above budget in the areas of labor & expense management, EBITDA, Flow Thru, and Safety Metrics.

• Oversee workforce planning, scheduling, mobilization, and equipment readiness for customer engagements and peak outage season.

• Develop a high-performing team by actively participating in hiring, training, and professional development of service leaders and technicians.

• Provide auxiliary support with technical troubleshooting (ERP/Field Tools), customer dispute resolution, reporting, and analysis as needed.

• Partner with business and finance teams on accurate forecasting, project tracking, and budget management.

• Facilitate efficient communication between field operations and back office support teams to maintain accuracy of project accounting and billing.

• Provide leadership with analytical input for annual budgets and manage weekly forecasts to ensure monthly performance targets are met.

• Foster an environment of teambuilding and problem-solving across people, process, and systems.

• Provide feedback on corporate initiatives to ensure business relevance and effectiveness in the field.

• Perform regular site visits to customer projects to obtain feedback, validate execution, and foster open communication with field teams and customers.

• Support change management by understanding business-specific nuances and ensuring buy-in toward operational initiatives.

• Manage capital and equipment investment requests to support project execution, mitigate liabilities, and maximize earnings opportunities.

• Consistently promote and sustain a strong safety culture within operations.

• Support acquisition integration as needed, ensuring smooth alignment of new teams and service capabilities.

Other:

• Always represent the company in a professional manner ensuring quality customer service both internally and externally

• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures

• Support corporate programs, goals, and initiatives of the company

• Work overtime as needed

• Ability to travel up to 50% of the time

Knowledge Skills and Abilities:

• Interpersonal and customer service skills are essential

• Critical listening skills necessary

• Capable of analyzing solutions

• Able to handle stress as well as initiating and embracing change

• Leadership & Coaching skills

• Effective communication skills, both oral and written