Lubricants Dispatcher

Lubricant Division Dispatcher

We don’t just offer a job, we offer an opportunity! Great benefits, great team environment, at a growing, successful company.

Dennis K. Burke Inc., headquartered in Taunton, MA, is always looking for great candidates. We are a family owned business, and one of New England’s largest suppliers of diesel fuel, gasoline, and motor oil products. We take pride in being loyal to our customers, vendors and employees.

Job Summary:

Responsible for managing the logistics and operations related to the delivery of lubricants, diesel exhaust fluid, and related products to customers throughout New England. Responsibilities include creating and managing orders based upon multiple tank monitoring systems, scheduling orders to ensure timely and efficient service, and ensuring assigned orders are completed properly. Additional responsibilities include identifying unsuccessful deliveries and ensuring they are re-scheduled, capturing any tank / fill or site issues identified at the time of delivery, and identifying variances between expected and actual delivery size in order to properly calibrate monitor settings.

Primary Duties and Responsibilities

- Create and manage orders for lubricants, diesel exhaust fluid, and other products, ensuring complete and accurate entry into our dispatch system

- Coordinate order scheduling to ensure delivery within defined service timeframes

- Utilize technology to assign and track driver routes, manage schedules, and maximize the efficiency and productivity of each route and vehicle.

- Ensure delivered orders are completed accurately and the associated electronic paperwork is properly completed at the time of delivery

- Capture any unsuccessful deliveries and ensure that they are re-scheduled in order to ensure customer satisfaction.

- Communicate any unsuccessful deliveries with the sales team, with supplier partners, and with warehouse management as required.

- Capture any tank, fill, or site issues identified by the driver at the point of delivery. Communicate all issues to the sales team, with the customer, and to the equipment repair division as required.

- Identify variances between expected delivery size and actual delivery size in order to identify and correct monitor calibration settings.

- Manage delivery information for each site location within the dispatch system, including customer delivery timeframes, tank details, and other relevant information.

- Manage driver schedules, vacations, and daily times with the payroll, dispatch, and Electronic Log (ELD) systems

- Communicate directly with drivers to answer questions, provide information, and otherwise assist in ensuring smooth operations and accurate deliveries

- Work closely with the Safety Department to schedule safety meetings, address issues and incidents, coordinate DOT-related testing, and assist in the interview and on-boarding process for new drivers

- Perform or support additional projects and responsibilities as needed

Education and Skills Requirements

- Knowledge of Microsoft Office and the ability to work within multiple technology solutions

- Ability to analyze data to plan daily assignments efficiently and within defined customer timeframes

- Strong communication skills and the ability to work in a professional manner with all levels of the Company

- Ability to multi-task and prioritize delivery requirements

- Strong attention to detail with a high level of organization

- Ability to operate in a fast-paced, high-volume environment

- Prior dispatch experience is preferred but not required

Physical Requirements

- Able to lift up to 25 lbs. occasionally

- Able to bend, stand, walk, sit

- Dexterity of hands and fingers to operate a computer including keyboard, mouse, and other office equipment

Supervisory Responsibility

This position includes management responsibility.

Work Environment

This job operates in a professional office environment and warehouse environment. At times the position is required to work on the warehouse floor, in trucks, and around large delivery equipment. This role routinely uses standard office equipment such as computers, phones, tablets, photocopiers, and filing cabinets.