Fuel and Lubricants Fleet Administrator

Are you someone who values integrity, dedication and continuous self-improvement? If so, we have an exciting opportunity for you! Our company is seeking a committed and motivated individual to join us as a Fuels and Lubricants Dispatcher in Chico, CA.

As a Fuel and Lubricant Dispatcher, you’ll play a crucial role in ensuring the smooth and efficient delivery of essential products to our valued customers. Your commitment to quality and service will be the cornerstone of our operations, and in return, we offer a supportive environment where your skills and dedication are recognized and rewarded.

Our Mission (What we ALL do)

To provide the best service/products available, while following through with our commitments and being the easiest petroleum distributor to work with.

Our Vision (Where we’re going)

To be the most successful and respected family-owned, small petroleum distributor in the communities we serve.

Our Values (How we act along the way)

We live by, and encourage others to live by, the following values.

Integrity: We do what we say and show respect for all.

Community: We keep this community running and this community keeps us running.

Simplicity: We are the easiest petroleum distributor to work with.

Your mission (What you’re in for)

Delivering products safely, on-time and profitably is Northgate Express’s core business. In the dispatcher role, you will be at the hub of each delivery. Your primary duty is to keep our customers taken care of and our drivers moving, using each moment of a drivers shift to maximize driver production and customer satisfaction. By coordinating and communicating with the general manager and office staff, you ensure there are enough loads to keep the driver moving for his/her full shift without breaching their hours-of-service limitations. The dispatcher provides drivers with key delivery information including customer instructions, tank sizes, and delivery windows to avoid costly errors such as spills, commingles and accidents. You will be in contact with drivers and customers throughout the day; monitoring their progress, notifying them of changes, anticipating potential delays and offering alternatives to avoid them. In this role, you must be able to rapidly and calmly respond to all driver issues and concerns including emergency situations such as fuel spills and accidents, as well as customer questions/concerns as they arise.

Your Traits

Truly have an interest in helping others solve problems

Are accurate, imaginative and seek a high level of technical expertise

Have a good memory, yet also the ability to take detailed notes and update records.

Introspective, reflective, and don’t take things personally

Serious, disciplined, professional

Good at puzzles (that is often what dispatch is!)

Live by the idea that people may hear your words, but they will feel your attitude.

Your Expected Results

Communicating assigned loads to drivers, using a variety of technologies, such as Microsoft OneDrive, Samsara Fleet Tracking, Trinium Fuel Software, texting, etc.

Proactively monitoring where drivers are, how long they have been there and where they are going.

Offering alternative solutions to avoid anticipated delays.

Handling allocation issues that occur at the pipeline terminal.

Coordinating with office staff and sales to obtain additional loads as needed.

Maintain compliant log records

Additional Responsibilities

Utilizes Eagle CMMS (Computerized Maintenance Management System) to stay up to date on compliance PM’s (preventative maintenance items), track vehicle repairs and other work orders.

Coordinate with management to ensure optimum operational efficiency and maintenance of all Company equipment

Prepares daily dispatch records and communications, and maintains filing system for Driver Vehicle Inspection Reports (DVIR) and Department of Transportation (DOT) files.

Completes, documents and maintains- customer location maps, special route details, and accurate log of customer keys/combinations.

Assists in organizing the drivers’ monthly safety training.

Ensures that drivers are certified and comply with supplier loading requirements.

Follows policies and procedures to ensure that products never have unscheduled shortages. (I.E. assists in the setup of customer Ship To’s and Keep Fulls utilizing tank monitors)

Compiles and maintains the list of available vehicles, including all registration, licensing and certification expiration dates and other related vehicle information.

Assists in maintaining transportation truck and driver files—weekly, monthly, and yearly.

Your Communication Results

Provide accurate, consistent information and high-quality service to drivers, customers and everyone with whom you interact.

Create clear notes for drivers and anyone who is assisting you or filling in for you.

Updating software and closing orders according to company and customer specifications after delivery.

Enthusiastically and respectfully notifying customer if driver is delayed or of unforeseen circumstances.

Monitoring and responding to the order inbox with professionalism.

Handling customer issues and concerns with respect and gratitude.

Remain calm, following procedure, and guide drivers during incidents and accidents.

Qualifications (Education, Knowledge, Skills, Abilities & Experience)

High School Diploma or GED

Knowledge of the transporation industry, DOT rules and regulations preffered.

Extensive knowledge of telephone etiquette

Basic knowledge of Microsoft Outlook and OneDrive (…and an interest in learning more!)

Basic Knowledge of Microsoft Excel (…and an interest in learning more!)

Excellent interpersonal skills, does not become involved in drama.

Ability to remain calm and professional under stress

Dispatching experience in a transportation environment strongly preferred

Experience in a customer service environment. You must truly enjoy customer service!

Experience working in a team-environment.

CDL, HazMat, tank endorsement and 1 year experience w/ clean record (Highly preferred & includes additional compensation)

Speak with integrity. Don’t take things personally. Don’t make assumptions. Always do your best.

PHYSICAL REQUIREMENTS (Notify HR if you need an accommodation)

Requires constant hearing, talking and repetitive movement of wrists, hand and/or fingers.

Requires occasional reaching, standing and walking.

Must be able to lift up to 80 lbs

Schedule:

Compensation:

Salary: $70000+ —Depends on Experience

Experience in this position is based on previous dispatch experience, understanding of trucking compliance, petroleum industry knowledge, prior customer service and sales successes, etc.

Incentives also available for taking overflow or after-hours/weekend callout deliveries.

Benefits:

· Local deliveries – Mon to Fri (occasional weekends)

· Company Cell Phone

· Flexibility for personal circumstances

Supplemental Pay:

Year-End Bonus (Based on Performance and Safety)

EQUAL OPPORTUNITY EMPLOYER (EOE) STATEMENT

At Northgate Express we work to create an open atmosphere of trust, honesty and respect. Harassment or discrimination of any kind – including that involving race, color, religion, gender, age, national origin, citizenship, mental or physical disabilities, sexual orientation, veteran status, or any other similarly protected status – is unacceptable. This principle applies to all aspects of employment, including recruitment, hiring, placement, transfer, promotion, layoff, recall, termination, and other terms and conditions of employment.

We recruit, process and assign all applicants on the basis of their qualifications for the particular job, and we do so without regard to any factor unrelated to their ability to fulfill job requirements.

To comply with applicable laws and ensure equal employment opportunities to qualified individuals with a disability, we will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee, unless undue hardship would result.

Our company further recognizes that the effective application of a policy of merit employment involves more than just policy statement and will, therefore, Northgate Express undertakes a program of affirmative action to make known that equal employment opportunities are available on the basis of individual merit and to encourage all persons to seek employment with our company and to strive for advancement on this basis.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

Schedule:

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8 hour shift

Ability to Commute:

Ability to Relocate:

Work Location: In person