Field Service Technician

At Tri-Logic, we pride ourselves on delivering above-and-beyond customer service. We are currently searching for a field service technician to provide on-site services and support for our customer base. The field service technician’s primary duties will be the installation of an emissions control device on production equipment.

Objectives of this role

- Learn the ins and outs of our equipment to accurately answer questions and adequately serve customers

- Provide customers with tools and training to successfully operate their equipment

- Become an expert in identifying and diagnosing equipment issues

- Work seamlessly and cohesively with Sales personnel, Service Manager, and other members of the team

- Resolve all customer complaints and repair or replace malfunctioning equipment

- Leave customers feeling satisfied and confident in their equipment at the end of each visit

Responsibilities

- Install Venthawk emission control devices on customers’ equipment and train customers to properly operate or service their venthawk system.

- Travel to job sites to troubleshoot issues, diagnose problems, and fix or replace equipment as needed.

- Operate a company vehicle and provide schedule updates.

- Follow company procedures and safety policies

- Be timely with deadlines and work well under pressure

- Must be a self-starter and ability to work alone on job locations

Skills and qualifications

- Ability to install equipment, diagnose problems, and make repairs

- Stainless steel tubing bending skills

- Strong time-management skills and an ability to stick to a tight schedule

- Excellent problem-solving skills with a knack for troubleshooting technical issues

- Ability to collaborate with others and work well on a team

- Enthusiasm for providing excellent customer service

- Excellent communication skills

Preferred qualifications

- Valid driver’s license

- Customer service background

- Experience performing on-site maintenance on oil and gas equipment

- Mechanical background

- Basic computer skills with knowledge of Excel

- Availability to work irregular shifts, including weekends as needed, and must be willing to travel

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

- Health insurance

- Paid time off

People with a criminal record are encouraged to apply

Work Location: On the road