Field Customer Service Representative I or II - Greensboro, NC

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

NOTES:

- Residency Requirement: Selected candidate must live no more than 30 minutes from the assigned Resource Center

- Depending upon the qualifications of the successful applicant, the hiring manager may elect to fill this position at a level I or level II

This position is responsible for duties associated with and related to the safe, efficient and cost-effective installation and maintenance of natural gas facilities and appurtenances on both transmission and distribution natural gas systems per 49CFR Part 192, Piedmont Natural Gas policies and procedures and local/state regulations.

Principal Responsibilities:

The following list is not intended to be all inclusive of duties and responsibilities as needed and required. Minimum time in this position will be one year.

- Learn and assist with duties related to installing, maintaining, repairing, relocating, and retiring new or existing natural gas facilities and appurtenances.

- Inspect above ground appurtenances for atmospheric corrosion.

- Paint above ground appurtenances.

- Read Meters

- Re-program ERTs.

- Hang door tags.

- Work tenant changes.

- Turn off meter/DNP.

- Perform storeroom duties.

- On-call rotation

- General maintenance/custodial duties.

- Other duties as assigned.

Basic Qualifications:

- High School diploma or GED

- Must possess and maintain a valid driver's license

Desired Qualifications:

- Demonstrated mechanical aptitude

- Basic knowledge and use of construction tools

- Basic PC knowledge working in a Windows environment

- Demonstrated effective communication (Verbal and Written) and interpersonal skills and safety awareness

- Advanced knowledge of and use of construction tools and construction equipment

- Experience in diagnostics and troubleshooting of mechanical and/or electrical equipment

- 2 years technical school education or the equivalent job-related knowledge and appropriate gas piping related license

- Previous experience with plumbing, electrical, heating and air installation/maintenance

Other Requirements:

- This position contains a weight restriction of 275 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.

#LI-AB2

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

IBE Local 1902

Visa Sponsored Position

No

Posting Expiration Date

Thursday, October 2, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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