Field Service Representative

This role supports members with new, revised, and relocated service requests while ensuring compliance with Association standards. Key duties include designing overhead and underground distribution facilities, preparing cost estimates, coordinating with internal teams and other utilities, maintaining records and maps, and inspecting job sites. The position also helps resolve member concerns and ensures all work meets safety codes and regulations. Compensation will be based on experience and qualifications.

Key responsibilities

- Researches and advises members on their requests for new, revised, and relocated services according to the Association's requirements.

- Provides technical assistance in areas of system design, construction, and maintenance.

- Applies Association policies and procedures regarding line design and field service requests.

- Designs overhead and underground distribution facilities, including calculating material breakdown, drafting staking sheets, and determining the best system design for the Association.

- Calculates project estimate of costs, works with finance to monitor payment and refund requests required by Association policy.

- Maintains Association records related to line extensions, including line share calculations.

- Works with other utilities to coordinate new construction activities at mutual job sites

- Collects GPS field data for mapping and easement requests.

- Inspects job sites to determine member requirements are being met

- Ensure compliance with staking sheets, RUS standards and specifications, and the NESC and NEC requirements related to construction standards and accepted engineering principles.

- Patrols lines and field-checks system maps and records, provides data for mapping and record-keeping to the Operations Dept. for maintenance scheduling.

- Helps to resolve member concerns in a timely manner.

Please review the job description for detailed information regarding the role, responsibilities, and qualifications.

Key skills and experience required

Key skills

- Ability to make non-routine choices within established precedents and with limited supervision.

- Ability to maintain confidentiality of information.

- Ability to clearly relay information, both verbal and written to others.

- Demonstrated ability to analyze and negotiate complex and/or controversial matters to a successful conclusion.

- Capable of consistently providing exceptional customer experience.

- Demonstrate integrity, motivation, positive professional image, courtesy, and good attendance.

Experience

- An Associate Degree is preferred.

- Completion of a Certified Staking and Line Design program is preferred.

- Valid Colorado driver's license with a good driving record.

- Requires expertise in Line design software, AutoCAD, NISC's ABS and CIS systems, hand sketching and simple drafting.

- Familiarity with overhead and underground distribution construction.

- A working knowledge of the duties of the position with knowledge of RUS construction specifications and a portion of the National Electric Safety Code is required.

What we offer:

- Benefits: Medical, vision, and dental, and short-term disability and life insurance for you, your spouse, and your child.

- Time Off: We encourage you to enjoy your time outside work with a generous PTO plan and ten paid holidays.

- 401 (K) Retirement Plans: We will match your 401(k) contribution up to 4%

- Retirement Security Plan: 1.7% of your average salary x years of service x 1.19 = annuity

- Employee Assistance Plan: For you and your family at no cost

- Events: We love to have fun at work! We offer many opportunities and events. Anything from happy hour to a company-wide snow tubing.

- Training and Development: We provide both off-site and on-the-job training opportunities so you can keep up and advance in our ever-changing utility environment.

- Education Assistance: Enjoy learning? Our Education Assistance Policy will assist with your tuition.

- Health and Well-being: A healthy you is a healthy us. We will deposit extra cash into your checking or health savings account for each preventative exam you and your dependents complete.

- Safety: Never driven in the snow before? A course at Bridgestone Winter Driving School in Steamboat Springs is on us.

- Discounts Program: Local and national discounts on everything from travel to a new set of tires.