Field Customer Service Representative - 123 Chicago
Downers Grove, IL
Full-timeAbout This Job
Description:
The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.
REQUIRED: KEY RESPONSIBILITIES
Project Oversight:
•
Conduct construction meetings with Property Owners to set expectations and review project scope
•
Perform regular site visits to monitor project progress and quality
•
Coordinate with crew leaders, inside customer service reps, field repairs tech to maintain project timelines
•
Document and photograph project milestones
•
Update ERP with communications, photos, and documentation provided by Property Owner or crews
Customer Experience Management:
•
Serve as additional point of contact for Property Owners throughout field trade lifecycle
•
Proactively address customer concerns and provide real-time project updates
•
Facilitate on-site communication between crews, property owners, and internal employees
•
Guide customers through each phase of their project
Quality Control:
•
Conduct pre and post-project inspections
•
Ensure work meets company standards and customer expectations
•
Document and coordinate punch list items, small repairs as needed
•
Facilitate warranty walk-throughs and follow-up
Field Operations Support:
•
Manage site logistics
•
Identify and resolve potential project delays or issues
•
Support crew needs and resource requirements
•
Manage truck inventory for miscellaneous project items
•
Review and approve labor invoices & receipts from subcontractors
•
Track and report special pay circumstances
Sales Operations Support:
•
Conduct thorough on-site inspections for MRP, PURE, and Inside Sales follow accurately documenting property damage and required repairs
•
Adhering to TPA guidelines
•
Maintain excellent communication with homeowners during inspection
•
Ensure all documents and picture are uploaded to Blaze
•
Communicate with MRP leaders with any issues or changes
•
This is a field position and will revolve around job site travel up to 90% of time
•
Additional Duties as Assigned
Requirements:
REQUIRED: QUALIFICATIONS
•
Education: Associates degree preferred; equivalent experience in construction/project management accepted
•
3+ years in construction project management or customer service
•
Experience with construction processes
•
Valid driver's license and clean driving record
•
Strong project management and problem-solving abilities
•
Excellence in face-to-face customer interaction
•
Proficiency in project management software and mobile applications
•
Knowledge of construction practices and safety requirements
•
Must be able to pass a criminal background check, have a valid driver’s license and a clear drug screen
REQUIRED: KEY PERFORMANCE INDICATORS (KPIS)
•
Quality Score Card
•
Customer Satisfaction (CARE)
•
Project Service Rate
•
REQUIRED: WORKING CONDITIONS
•
Hours: 40 hours weekly
•
Location: to be performed at Elite location
•
Travel: Extensive travel to job sites up to 90% of time
Similar Jobs
Field Customer Service Representative - 123 Chicago
123 Exteriors
Full-timeDowners Grove, IL
8 days ago
Field Customer Service Representative - 123 Oklahoma
123 Exteriors
Full-timeOklahoma City, OK
8 days ago
Field Service Representative
Power System Solutions Ltd
Full-timeRosslyn, ON
8 days ago
BC
Field Service Representative
BROCK CABINETS
$40000 - $50000
Charlotte, NC
15 days ago
Field Service Representative
Decatur Utilities
Full-timeDecatur, AL
22 days ago
Field Service Representative
Hitachi Energy
Full-timeCalgary, AB
22 days ago
Field Service Representative
Hitachi Energy
Full-timeEdmonton, AB
22 days ago
Field Service Representative
AdVendors for KTI Limited
Temporary, Full-time, Fixed term contractPitt Meadows, BC
28 days ago
Field Service Representative
Solar Turbines
Pennsylvania, PA
29 days ago
Field Service Representative
Solar Turbines
Full-timeFlorida, United States
30 days ago
Field Customer Service Representative - 123 Ext CLE
123 Exteriors
Full-timeCleveland, OH
8 days ago
Customer Service Field Representative
All 1 Smart Home
Full-time$35000 - $50000
Sacramento, CA
9 days ago
Field Service Representative - North Dakota 1
Tenaris
Wellsburg, WV
21 days ago
Customer Service Representative - Baton Rouge
Waste Pro
Baton Rouge, LA
17 days ago
Field Service Representative - II
Solar Turbines
Full-timeEdmonton, AB
29 days ago
Service - Field Service Representative
Cooper Machinery Services
full_timeHouston, TX
2 days ago
Field Services Coordinator (ED-3388)
Waukesha-Pearce Industries, LLC
Full-timeOklahoma City, OK
8 days ago
Field Services Representative II
EBMUD
Full-timeOakland, CA
11 days ago
Experienced Field Service Technician - EXPER004795
Wagner Equipment
Part-timePueblo, CO
14 days ago
Field Service, Customer Service Rep General
Connecticut Water
Full-timeClinton, CT
24 days ago
Trending Jobs
Assistant General Manager, Navy Yard Electric Utility
Full-time$108000 - $108000
Philadelphia, Pennsylvania
15 days ago
Electrical Engineer
Dudley Staffing
Full-time$55 - $75
Canonsburg, Pennsylvania
3 months ago
Accounts Payable Clerk
Full-time$65000 - $65000
Dallas, Texas
16 days ago
DM
Apprentice Lineman
Delta Montrose Electric Association
Full-timeMontrose, CO
20 days ago
Attorney
Toeppich & Associates
Full-timeHouston, Texas
about 1 year ago
contract landman
HPS Oil & Gas Properties
Full-timeLafayette, Louisiana
3 months ago
Apprentice Lineman I
San Patricio Electric Cooperative, Inc.
Full-timeSinton, TX
28 days ago
Oil and Gas Land and Title Analyst - SAM Associate II
Bank of America
Full-timeDallas, Texas
about 1 month ago
HM
Lineworker Apprentice I
Henderson Municipal Power & Light
Full-timeHenderson, KY
24 days ago
Associate Attorney
Buffalo Biodiesel Inc.
Full-timeBuffalo, NY
27 days ago
Foundry Professionals
Penticton Foundry
Full-timeBritish Columbia, Canada
8 days ago
Senior Landman
Greenlake Energy
Full-timeAustin, Texas
about 1 month ago
Apprentice Lineman
Southern Pine Electric
Full-timeBrandon, MS
21 days ago
Electrical Designer
Dudley Staffing
Full-time$45 - $60
Canonsburg, Pennsylvania
3 months ago
Contracts Administrator
Third Coast
Full-time$70000 - $85000
Houston, Texas
20 days ago
Division Order Analyst
Full-timeDallas, Texas
6 days ago
Deckhand
Ballard Marine Construction
Full-timeBradenton, FL
10 days ago
Residential Helper
Waste Pro
Columbus, MS
24 days ago
Groundman (Local 659) - Medford, Oregon - #113370
PacifiCorp
Full-time$73560 - $73560
Medford, OR
23 days ago
Operator Assistant Trainee - Frac Acid
Halliburton
Full-timeZanesville, OH
24 days ago