Field Services Representative II

Salary : $92,976.00 - $113,004.00 Annually

Location : Oakland, CA

Job Type: Full-time

Job Number: 25-045

Department: Cust & Community Services Dept

Division: Customer Services Admin

Opening Date: 04/28/2025

Closing Date: 5/9/2025 4:30 PM Pacific

The Position

Only the first 200 qualified applications will be accepted by the Recruitment Division online at www.ebmud.com during the filing period.

Note that the study guide and Puddle Stoppers Handbook will be available online ONLY; candidates are responsible for printing the study guide and the Puddle Stoppers Handbook. The study guide and the Puddle Stoppers Handbook will NOT be available after 4:30 p.m. on Thursday, May 29, 2025. Please click to download the Field Services Representative II Study Guide and click to download the Puddle Stoppers Handbook.

Field Services Representative II's make service calls on customers to perform a variety of service, investigation, and collection duties; including turning water on and off; investigating blocked meters, interconnections, high bill or leak complaints, and obtaining and providing a variety of customer service information. Incumbents receive occasional instruction or assistance as new or unusual situations arise and must be fully aware of the operating procedures and policies of the work unit.

Typical Duties May Include

Visiting customer premises to locate, read and turn the meter on or off as required.

Securing names, addresses and other information to complete water service forms.

Inspecting meters, connections, plumbing fixtures and lines for leaks or damage.

Investigating reports of unauthorized water consumption, interconnections and possible backflow to auxiliary water supplies.

Determining reasons for low or no water complaints.

Obtaining information required to determine the type of business or residence served and to ensure proper sewer code classification.

Answering a variety of water service questions, often from irate or difficult customers.

Determining if repairs are required and notifying the customer and/or the appropriate East Bay Municipal Utility District (EBMUD) unit.

Using a computerized routing system on a regular basis.

The ideal candidate will have previous experience dealing professionally, calmly and effectively with various people in stressful or difficult situations; excellent communication skills including the ability to interpret and explain complex procedures and policies; the ability to rapidly learn EBMUD water service policies and regulations, including water rate structures; experience working with computers; skill in reading water meters quickly and accurately; and the ability to work independently in the field with minimal supervision.

The salary range is $7,748 per month increasing to $8,135, $8,542, $8,969 and $9,417 after 6, 18, 30, and 42 months, respectively.

EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, creed, sex, gender, gender identity (including transgender status), gender expression, marital or registered domestic partnership status, age for individuals age forty or older, national origin, ancestry, disability (mental or physical), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy (including childbirth, lactation or related medical condition), pregnancy disability leave status, domestic violence victim status, political affiliation, and other categories protected by federal, state and/or local laws.

Requirements

Uniforms are required for this position and will be provided. Candidates must be physically capable of performing the critical and important duties of the job, including having sufficient agility to climb stairs and ladders; to crawl under, over and around obstacles such as shrubbery; to turn meters on and off; and sufficient strength to maneuver meter covers weighing up to 100 pounds with the proper equipment. Must be able to work outdoors in a variety of conditions, including inclement weather. Must be willing to travel from site to site, working closely with the public. Must be willing to work overtime and weekends as needed. Must be willing to work night shift hours when necessary.

Equivalent combinations of education and experience may be considered. To be considered under the "equivalent combination of education and experience" provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at http://www.ebmud.com/jobs/job-resources/job-faqs-frequently-asked-questions/.

The Selection Process

Supplemental Information

As the first step in the selection process, responses to the supplemental questions must be submitted online with the regular EBMUD application. Please provide thorough, accurate descriptions of assignments you have personally performed. Should you respond with comments such as "see application" or "see resume" instead of addressing the questions directly, your application may not be considered.

Note that your employment history will be verified during this selection process, and you may be disqualified if you do not meet the job requirements or if you do not accept the work conditions.

Our Excellent Benefits Package Includes

01

Have you completed the twelfth grade or its equivalent?

02

Do you have either two years of full-time (equivalent to two years at 2080 hours per year) office or field experience in which a MAJOR responsibility was the interpretation and enforcement of complex regulations and policies in order to resolve customer complaints?

03

Are you willing to work paid overtime and on weekends as needed?

04

Do you have a valid California driver's license?

05

What is your CA Driver's license number?

06

Do you have a satisfactory driving record? (Since 1996 EBMUD has applied the following standards in determining the definition of an unsatisfactory driving record to disqualify applicants for job classes whose primary function involves driving: Two convictions for driving under the influence appearing on a current DMV report OR 5 or more points appearing on a current DMV report).Note: EBMUD will obtain and review driving records later in the recruitment selection process.

07

Do you have sufficient physical agility to climb stairs and ladders?

08

Do you have sufficient physical agility to crawl under, over and around obstacles such as shrubbery?

09

Do you have sufficient strength to maneuver meter covers weighing up to 100 pounds with the proper equipment?

10

Are you able and willing to work outdoors in a variety of conditions, including inclement weather?

11

Are you willing and able to travel from site to site, working closely with the public?

12

Are you willing to work in ALL areas and neighborhoods within EBMUD's service area?

13

Are you willing to use a vehicle equipped and monitored with an automated vehicle locator (AVL) system?

Required Question

Required

Preferred

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