Emergency Services Representative - West Seneca, NY

National Fuel is currently seeking Emergency Services Representatives for an outstanding career opportunity in our Operations Clerical department located at our Mineral Springs Service Center in West Seneca, NY. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

PRIMARY RESPONSIBILITIES:

- Accurately relaying information regarding customer service and emergency situations to employees working in the field using radios or telephones, in a dispatch role

- Responding to customer calls regarding gas emergencies

- General clerical work including data entry, gathering data and creating reports, maintaining various maps and service line records and operation of office equipment

- Candidates must be available to work a flexible schedule that includes evenings, nights, weekends and holidays.

Candidates MUST be available to work ALL of the following schedules:

o 7:30 a.m. – 4:00 p.m.

o 1:30 p.m. - 9:30 p.m.

o 11:30 a.m. - 7:30 p.m.

o 4:00 p.m. – 12:00 a.m.

o 12:00 p.m. – 8:00 p.m.

o Midnight – 8:00 a.m.

This position is an integral part of a 24-hour, 7-day per week operation and schedule changes may occur with short notice.

MINIMUM QUALIFICATIONS:

- High school diploma or equivalent

- Excellent communication and customer service skills. Demonstrate attention to detail, organizational skills, and multitasking are required

- Strong Microsoft Office (Word and Excel) skills

PREFERRED QUALIFICATIONS:

- Emergency services background

- Experience in a phone center or customer service environment

ABOUT NATIONAL FUEL:

National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.

COMPENSATION AND BENEFITS:

This is a position within the Company’s collective bargaining unit with a starting hourly rate of pay of $26.65, after 6 months $28.40/hr., and 1 year $31.36/hr.

National Fuel offers a comprehensive benefits package including the following:

- Medical and Prescription Drug Coverage

- Parental Leave for Mothers and Fathers

- Dental Coverage

- Tuition Reimbursement

- 401(k) with Company Match

- Life Insurance

- Company Funded Retirement Savings Account

- Flexible Spending Account

- Paid Vacation, Company Holidays & Sick Time

- Charitable Giving Programs

HOW TO APPLY:

The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes medicinal or recreational marijuana. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to jobs@natfuel.com by December 23, 2025. Attachments with a .docm extension will not be accepted.

Please reference position #25-056NY – Emergency Services Rep in the subject line of your email.

National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment.

We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.

Pay: From $26.65 per hour

Expected hours: 40.0 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Flexible spending account

- Health insurance

- Life insurance

- Paid time off

- Parental leave

- Tuition reimbursement

Work Location: In person