Document Specialist

About Avenir Energy Ltd.

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a Sales Representative, you’ll enjoy:

- Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare.

- Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well-being.

- Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future.

- Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge.

- Incentive Programs: Annual performance-based rewards for both individual and company achievements.

About the Role:

We’re looking for a highly organized, independent, and thoughtful Document Specialist to join our team. This role is ideal for someone who enjoys creating structure, can manage multiple priorities with ease, and brings a problem-solving mindset to everything they do.

As a Document Specialist, you will be shaping how we communicate across the organization. From crafting clear, consistent Standard Operating Procedures (SOPs) and internal policies to producing engaging company updates, you’ll help shape the way information is shared across departments.

You’ll collaborate closely with internal teams and Senior Management to maintain alignment across the organization, support knowledge sharing, and improve our overall documentation practices. This is a key role with a direct impact on employee experience, operational efficiency, and organizational clarity.

- This role can be based out of any of our locations across Canada, subject to space availability

Key Responsibilities:

- Create, update, and organize internal documents including SOPs, process guides, and policy manuals.

- Assist in drafting and organizing Company communications and related documentation.

- Partner with teams to ensure internal messaging is clear, consistent, and accessible across departments.

- Help build templates and standardized formats for internal documentation.

- Monitor feedback and engagement to continuously improve communication efforts.

- Develop and manage internal communications, including newsletters, announcements, and updates.

- Take ownership and manage training and operational documentation library.

- Translate documentation into French using AI tools.

What You’ll Bring:

- 1–3 years of experience in creating operational documentation in a customer service focused environment or related area.

- Post-secondary education in Business, Marketing or Communications.

- Excellent communication, problem solving skills, organization skills.

- Comfortable with communication tools like SharePoint and MS Teams.

- Experience writing SOPs, policy documents, or process documentation is highly desirable.

- Strong writing, editing, and proofreading skills with a keen eye for clarity and tone.

- Familiarity with change management principles is a plus.

- Bilingual in English and French an asset.

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted.

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