Pirtek

Dispatcher

LocationElk Grove Village, IL
Job TypeFull-time
Salary$47,840-$56,160

About This Job


Dispatcher

PIRTEK in Elk Grove Village is seeking to hire a Dispatcher.

This position's pay range is $22 - $25 (depending on experience).

POSITION OVERVIEW The Dispatcher will be responsible for dispatching field service technicians to service calls. Along with dispatching service calls, this position will work to achieve optimal efficiencies helping us to reach our service level customer expectations. Communication skills are very important as you will work with both internal team members and external customers. In this role, you will gain a sense of accomplishment by being part of a team and helping solve customer problems. The Dispatcher will help ensure that our company maintains its profitability and a productive environment. This position also provides administrative support to all the sales reps, technicians, and managers of operations.


Job Duties and Responsibilities:

Schedule and dispatch field service technicians by making sure job sites receive service on time.
Communicate and relay messages and information to or from work crews, supervisors, and field personnel.
Communicate with the shop for necessary repairs to restore service and schedules.
Monitor equipment locations and utilization to coordinate service and schedules.
Perform all other duties and tasks as assigned
Deal courteously and tactfully with fellow employees and customers if necessary.


Knowledge SkillsAbilities:

Problem Solving: Strong ability to resolve scheduling conflicts efficiently while maintaining clear, effective communication with all levels of field personnel. Capable of working through issues that involve a limited set of specific variables within standardized situations, ensuring solutions that support project continuity and efficiency.
Interpersonal Communication:
Internal Contacts: Daily communication with Fleet Drivers, Shop personnel, MSST's, and other departments as necessary, to support coordinated operations.
External Contacts: Interaction with customers, as well as equipment sales and rental vendors, to facilitate external needs and maintain strong professional relationships.


Benefits Package:

Health Insurance (company pays 70% of individual or total family premium; eligible after 60 days of employment)
Dental and Vision Insurance (100% employee expense; eligible after 60 days of employment)
HRA reimbursement of health insurance deductible up to $500 individual / $1,500 family
Term Life Insurance (100% employee expense; eligible after 60 days of employment)
9 paid holidays (eligible after 60 days of employment)
401k with up to 4% company match (eligible after 12 months)
Paid Personal Days - After 60 days, 5 personal days per year
Paid Vacation
+ After 60 days, 1 week of paid vacation + After 1 year, 2 weeks of paid vacation + After 6 years, 3 weeks of paid vacation + After 10 years, 4 weeks of paid vacation


Qualifications and minimum requirements

High school diploma, GED or preferred
Minimum of 18 years old
Excellent communication skills
Must be able to read, write, and speak English fluently
Ability to operate a computer/tablet to enter and retrieve data
Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces
Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
Successful completion of interview required to meet job qualifications

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