KEANI HAWAI'I

Director of Operations (Right Hand to the CEO)

LocationMakawao, HI
Job TypeFull-time
Salary$80,000-$90,000

About This Job

Location: Maui, Hawai‘i (MUST ALREADY LIVE ON MAUI)

Company: Keani Hawai‘i – Modern Tropical Fashion for That Island State of Mind


Reports to: CEO & Founder

Join a Brand That’s Bigger Than Fashion

At Keani Hawai‘i, we believe fashion is more than clothing — it’s confidence, connection, and presence. What started as a handmade jewelry line on a kitchen table has grown into a multi-store, multi-million-dollar lifestyle brand rooted in aloha and built on excellence.

We design buttery-soft apparel, custom jewelry, and elevated everyday pieces that reflect the spirit of the islands — modern, intentional, and effortlessly feminine.

Our stores are places where women feel seen, celebrated, and inspired. And behind the brand is a founder-led team with heart, grit, and big dreams. As we prepare for our next stage of growth, we’re searching for the right operational leader to help us scale without losing soul.


About the Role

This isn’t just a job — it’s a chance to help shape the future of a growing fashion and jewelry brand rooted in creativity, beauty, and purpose.

We’re looking for someone who’s not just great at operations — but energized by the idea of building something meaningful, leading with heart, and making a visible impact every day.

Keani Hawai‘i is a multi-location brand based on Maui with a mission to create confidence and connection through elevated, modern tropical style. As our Operations & Production Manager / Right Hand to CEO, you’ll step into a key leadership role — bringing structure, accountability, and flow to our team while helping drive sales, improve performance, and support our next stage of growth.

This is a frontline leadership position — perfect for someone who thrives in dynamic environments, loves mentoring teams, and wants to be part of a values-driven company with soul.


In this role, you’ll ensure that:

Store managers are leading effectively, motivated by clear expectations and support
Sales associates are empowered to connect and convert, not just sell
Merchandising is intentional and elevated, reflecting both brand and business goals
Every customer touchpoint feels like an experience — not a transaction
Sales performance is consistently improving, with action steps, data, and follow-through


What You’ll Oversee & Improve:

- Retail Store Operations (3 Maui Locations)

Support and develop store managers to meet daily and monthly sales goals
Monitor staffing, schedules, and payroll budgets across all locations
Elevate the in-store experience through coaching, merchandising, and operational flow
Track conversion rates, sales per hour, and traffic trends — and take action when needed


- E-Commerce & Fulfillment

Oversee Shopify inventory, product launches, and campaign timing
Ensure online orders are shipped on time and accurately, working with the warehouse team
Support customer service quality and ticket resolution systems
Keep website updates, product tags, and promotions in sync with marketing


- Jewelry Production & Buying

Oversee local jewelry production and casting vendor timelines
Assist with pearl selection, component buying, and restocking store-ready inventory
Manage inventory of findings, chains, and raw materials
Support product flow and merchandising for both stores and online


- Product Development & Inventory Management

Track monthly delivery schedules for apparel and accessories
Coordinate with vendors to ensure on-time shipments and accurate POs
Monitor sell-through, reorders, and markdowns in collaboration with the buying team


- Team Leadership & Operations Rhythm

Run weekly reporting and leadership meetings with action steps and clear ownership
Support hiring, onboarding, and performance reviews across departments
Create clarity across teams so everyone knows their role, priorities, and progress
Be the founder’s right hand — solving problems, leading initiatives, and creating calm


What We're Looking For:

5+ years in operations, retail leadership, or multi-department management
Strong people skills — you coach, delegate, and hold people accountable with kindness
Highly organized, detail-oriented, and proactive in solving problems before they grow
Tech-comfortable with tools like Shopify, Slack, Google Workspace, Go High Level, Notion, etc
You love fashion, jewelry, and helping a meaningful brand grow from the inside out
You want your work to matter — and you’re ready to help build something special


Compensation & Benefits

Base Salary: $80,000–$90,000 depending on experience
Bonus Potential: Quarterly performance-based bonuses tied to sales and execution milestones


Perks:

Product discounts
Two weeks paid time off
Health, Dental, and Life Insurances
401K matching
A creative, inspiring, and values-driven culture
Opportunity to grow with the company into an even higher level leadership role in a founder-led brand


To Apply

Send your resume and a brief cover letter or intro video to [keani@keanihawaii.com] Subject line: Director of Operations – [Your Name]


In your message, tell us:

Why you’re the right hand we’ve been looking for
One thing you'd improve in your first 30 days
What motivates you aside from a paycheck


Job Type: Full-time


Pay: $80,000.00 - $90,000.00 per year


Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance


Schedule:

Monday to Friday
Weekends as needed


Ability to Commute:

Makawao, HI 96768 (Required)


Work Location: In person

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