Industrial Air Flow Dynamics Inc.

Director of Field Services

Director of Field Services
Notice info
Location
Job Typefull time
On-site
Electric Power Generation

About This Job


Reporting to:

Director of Field Services (FSD)

Future Reporting Line:

Vice President of Field Services


Purpose

This role is designed for an external hire to join IAFD and train under the Director of Field Services (FSD) and then replace the current FSD due to planned promotion. The candidate will gain comprehensive field experience and leadership exposure, ultimately preparing to lead Field Services either as the sole FSD or as part of a multi-leader structure.


Overview

The Director of Field Services ensures the safe, timely, and cost-effective execution of assigned work scopes. This includes full-cycle management of planning, preparation, execution, quality assurance, and team performance. The role supports strategic initiatives, operational excellence, and succession planning for future leadership.


Key Responsibilities

Oversee daily field operations and uphold service standards

Supervise regional teams and project leads across multiple work scopes
Assist in onboarding, training, and development of field personnel
Collaborate with the FSD on performance metrics, budgets, and strategic planning
Lead field initiatives and act as an escalation point when the FSD is unavailable
Support cross-functional communication with Engineering and Sales
Identify and manage emergent/discovery work and customer engagement protocols
Approve service models, escalations, and talent development
Lead integration of field data into company-wide insight.
Ensure the quality of the work in the field meets IAFD standards.
Develop and monitor KPIs related to safety performance, scope execution and compliance, and customer satisfaction.
Lead change management initiatives and implement scalable processes as the business expands.


Training & Development Path

A minimum of two (2) seasons in the field is required to gain hands-on experience across all aspects of Field Services:


Field Execution & Job Control

Learn the three core work scopes (liner - repair/replace/upgrade, expansion joints and penetration seals) and job execution: task sequencing, skill requirements, time estimates, and risk mitigation
Build daily schedules for varying job complexities
Identify inspection points and prevent execution errors
Understand safety protocols, PPE, tools, and site-specific compliance


Operational Planning

Participate in planning, scheduling, personnel assignment, and travel logistics
Address seasonal challenges and personnel skill constraints
Conduct daily tailboards and manage crew dynamics


Communication & Leadership

Master customer communication standards and escalation protocols
Learn Engineering and Sales coordination processes
Engage with Division Leads (DLs), Foremen, and Jr. Foremen to understand team capabilities and succession paths


Candidate Profile

7+ years of supervisory experience with multi-crew oversight
Background in power generation or similar 24/7/365 operational environments preferred
Strong leadership, communication, and problem-solving skills
Willingness to travel and commit to immersive field training
Ability to manage complex field operations and drive continuous improvement
Customer Service oriented
Technical acumen
Leading teams in the field environment.
Excellent client relationship skills

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