Field Services/Contract Manager

Summary/Objective: The Field Services/Contract Manager is responsible for managing and resolving escalated customer complaints, conducting site inspections, and supporting technical field repairs to ensure customer satisfaction and protect the company’s interests. This role serves as a key liaison between customers, internal departments, and field crews, while also driving continuous improvement by providing feedback on recurring issues and installation best practices.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies and Other Duties:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand. The employee is occasionally required to walk, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.

The employee must frequently lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This is a full-time position. Hours of work will be dictated by the needs of the job (could involve some element of early starts or late nights). Flexibility will be required.

Travel:

Ability to travel extensively and possess valid passport and clean driver’s license (position involves considerable amount of travel and time away from the office).

Required Education and Experience:

Preferred Education and Experience

Job Type: Full-time

Pay: $80,000.00 - $105,000.00 per year

Benefits:

Work Location: On the road