Damage Prevention One Call (811) ticket Dispatcher

Job summary

Entity:

Production & Operations

Job Family Group:

Business Support Group

Job Description:

Let me tell you about the role

The Damage Prevention Dispatcher is integral to processing state one-call tickets for excavation work and managing emergency phone calls. This role involves close collaboration with Damage Prevention Technicians across all states where our pipelines are located, ensuring timely attention to excavation requests. Responsibilities include tracking aerial patrol pilots, documenting observation reports, conducting daily ticket audits, and performing internal assurance audits. The One Call Dispatchers operate out of the Tulsa Control Center in Tulsa, OK. The successful candidate must be available to work a rotating day shift schedule.

The dispatchers work in close coordination with the Damage Prevention Program Manager, the Public Awareness Coordinator, third-party Aerial Patrol Pilots, and Control Center Shift Leaders and will report to the Stakeholder Engagement & damage Prevention Team Leader.

Key Accountabilities:

Support and promote a safe work environment.

Provide phone coverage for emergency 1-800 calls.

Manage phone requests from contractors and property owners seeking information.

Process and document state one call tickets related to excavation activities near BP pipelines and BP Affiliates assets (BPX).

Collaborate with Damage Prevention Specialists at Terminals and Pipelines and BP Affiliates to ensure timely responses to excavation requests within regulatory compliance.

Track aerial patrols, document observation reports, and maintain patrol compliance requirements.

Coordinate with co-workers to ensure timely responses to emergency tickets from state one call centers.

Assist the Damage Prevention Program Manager in conducting random ticket audits, researching problem tickets with state one call centers, and enhancing one call ticket processing tools.

Use software mapping packages to update maps for assigned geographic areas.

Manage external requests for information.

Provide backup and relief support for co-workers.

Work rotating schedules: 7am-3pm, 8am-4pm, and 9am-5pm (Monday to Friday).

Use various software data management tools (Utilisphere ticket management system, Trailblazer Mapping system, Google maps, Microsoft Teams, Windows 365).

Aim to enhance work processes and overall efficiency.

Receive deliveries and greet visitors at the Control center as needed

Essential Experience:

The ideal candidate should demonstrate strong interpersonal skills and the ability to work effectively within a team.

Must possess a proactive attitude.

Excellent oral and written communication skills are required.

Possesses exceptional organizational skills and the ability to multi-task efficiently.

Proficiency in using Microsoft Office applications.

Experience in maintaining reliable phone coverage.

Proficiency in using software mapping applications.

Why join us!

At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Reinvent your career as you help our business meet the challenges of the future. Apply now!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is not available for remote working

Skills:

Adaptability, Authenticity, Communication, Continued Learning, Courage, Creativity and Innovation, Curiosity, Decision Making, Digital fluency, Ethical judgement, Excellence, Group Problem Solving, Influencing, Knowledge Sharing, Listening, Managing volatility, Resilience, Self-Awareness, Stakeholder Engagement, Stakeholder Management, Understanding Emotions, Writing skills

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.