Homans Associates

Customer Support Team Associate

LocationBraintree, MA
Job TypeFull-time

About This Job

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. We currently have on opening for a Customer Support Team Associate in Wilmington MA. There is no relocation assistance offered for this position.


Company Website: http://www.homans.com/

As the Customer Support Team Associate you will be responsible for working with the internal branch locations and customer base to expedite orders from our world-class eCommerce platform, and other Homans connection platforms through the logistics chain.


Responsibilities Of The Customer Support Team Associate

Work with branch locations & customers directly to communicate upcoming and expedite orders.
Work on sourcing equipment and materials from inside the company
Report up to management any inventory and logistical needs.
Communicate with customers on order status and delivery/pick up dates.
Work with the customer base to resolve issues.
Communicate internally on potential solutions and changes.
Support Business Development
Identify potential growth opportunities with customers.
Hand off these prospects to Business Development Center.
Other duties as assigned.

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