ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity as a Customer Support Services Team Member available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering excellent compensation and a comprehensive benefits package. With starting pay from $18-$22 per hour DOQ, you will be provided paid training by ELM using ELM equipment
Pay & Benefits:
•Company vehicle and fuel card are provided for you to take home each day as your mobile office
•Medical, Dental, Vision, Voluntary Life, and Disability Insurance
•Company Paid Life Insurance
•Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service)
•Company Smart Phone, and other equipment as needed are provided to each employee
•Annual reviews with the potential for increases
Main Responsibilities:
•Taking Customer Service and Driver’s Hotline calls
•Scheduling appointments for meter inspections
•Enter and dispatch damages and emergency call outs
•Review after hours call log
•Audit to ensure accurate billing defined per contract
•Meet weekly/monthly invoicing deadlines
•Assist in damage report compilation and submission
•Respond to questions and requests from damage representatives and field personnel
•Provide support for other departments as needed
•Other duties as assigned
Minimum Education/Experience:
· High school diploma or equivalent education
· Previous Customer Support Services/Invoicing experience
Competencies:
· Attention to detail & a customer service mindset required
· Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.
· Exhibit polite and professional communications
· Problem solving/analytical
· Self-starter
· Dependable
· Good time management
· Adaptable
· Be a team player
WE ARE AN EQUAL OPPORTUNITY EMPLOYER