Customer Service Specialist, Aftermarket Automotive

Summary of Position:

Responsible for providing world class customer service to our customers and ensuring that our Automotive Aftermarket products are delivered according to customer specifications, needs and timing. Work in partnership with sales, production, and finance to manage the progress of orders throughout the organization. Responsible to review inventory levels and work with staff in Sweden to ensure consistent flow of product to our US facility. Daily phone and email contact with customers. Assist in determining new product needs and updating catalog information.

Essential Functions of the Job:

· Maintain a working knowledge of our customers and products.

· Daily order entry, customer communication, order processing and communication with warehouse lead.

· Handle customer inquiries and needs in a professional and timely manner.

· Communicate any customer needs to the sales and product development teams, ensuring that customer issues are quickly addressed.

· Provide product and other information, such as stock availability, product pricing, delivery expectations, etc. to customers.

· Daily maintenance of ERP system, generation of warehouse and shipping documents, customer invoices, and material purchase orders.

· Review and discuss with team: capacity issues, inventory shortages, scheduling problems, and other potential challenges affecting on-time deliveries.

· Forecasting and expediting products from Sweden to ensure adequate inventory is on hand in order to meet customer demand.

· Coordination of inbound and outboard shipments and freight carriers and resolution of freight claims.

· Maintain customer records, sales contracts, price files and other documentation.

· Help identify improvements and drive efficiencies in warehouse operations.

· Possible travel up to once or twice per year to assist with industry trade shows and conferences.

Ideal Candidates possess the following skills and attributes:

· Strong communication, organizational, time management and problem-solving skills.

· Highly collaborative with strong interpersonal effectiveness.

· Results oriented, driver of change and progress.

· Passionate and self-motivated.

· Intuitive and detail oriented.

· Business acumen: understands cross-functional partnerships and responsibilities.

· Capable communicator: effective communication across various levels of the organization.

· Strong computer skills (working knowledge and experience with Microsoft office).

· Ability to work under time constraints in a dynamic environment.

Benefits

Lesjofors Spring America, Inc. offers a comprehensive total compensation package including a competitive benefits package of health, dental, vision and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

About Lesjöfors

Lesjöfors was founded in 1675 and is a market leading spring manufacturer with customers worldwide. Lesjöfors Automotive Division manufactures the world’s largest selection of automotive suspension coil springs, is the market leader in Europe, and is growing in North America. An extensive range of hood, truck, and tailgate lift support gas springs is also part of the product offering. Lesjöfors is known for high-quality products, professional service, and excellent availability.

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

Shift:

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Day shift

Work Location: In person