Aftermarket Specialist
Federal Way, WA
$70,000-$95,000About This Job
Northwest Pump is seeking an Aftermarket Specialist in the Puget Sound region. This sales-focused role will involve understanding customer needs to optimize their equipment performance, and collaborating with suppliers, sales representatives, service technicians, and internal teams to ensure seamless service and support.
Responsibilities
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Develop and maintain strong relationships with key customers and prospects by calling on existing accounts, participating in trade shows, as well as cold calling
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Manage assigned territory, by phone, email, and in-person visits
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Drive aftermarket product sales by identifying client needs and offering tailored solutions for parts, services, maintenance agreements, and upgrades
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Ensure customers are satisfied with the performance of products and services, addressing any issues promptly
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Develop applications, prepare quotes and collaborate with Service for order processing
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Provide training and technical support to Industrial Service team on product features, benefits, and usage
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Maintain accurate records of customer interactions, quotes, sales orders, and feedback using CRM system
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Stay up-to-date with industry trends, product developments, and competitors' offerings
Qualifications
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Minimum of 3 years of experience in sales or service of industrial pumps or compressors
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Strong knowledge industrial pumps and mechanical seals
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Strong math, science, or engineering background; bachelors degree from four-year college or university a plus
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Ability to work autonomously, and as a team; self-motivated
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Ability to manage projects effectively, strong organizational skills
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Must have excellent problem solving and decision-making skills
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Proven history of being reliable and dependable; ability to perform work with minimal to no supervision/ assistance
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Ability to effectively communicate, verbally and in writing, with all levels of customers and coworkers; ability to read, write and communicate in English
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Proficient in Microsoft Office including Word, Excel, and Outlook. Ability to operate standard office equipment including computers, telephone systems, and copiers with reasonable accommodation
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Presentation and training experience utilizing Power Point and other technology resources is strongly preferred
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Must possess and maintain a safe driving record with valid driver's license
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Must be able to pass a pre-employment drug screen and background check
About Us
NW Pump is a leading petroleum equipment distributor and provider of industrial equipment and services with over 65 years of experience. We have built a reputation as a trusted partner for our customers' equipment needs, and in doing so, have grown over the years to 20 locations across 8 states.
At NW Pump, we value our employees and are committed to providing a comprehensive benefits package for all employees. Our benefits include:
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Medical, dental, and vision insurance, life insurance, LTD insurance, 401k with Company Match, paid vacation time, sick time, and community service, as well as wellness programs, company events, and other great company provided benefits
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Youll get to work with knowledgeable and supportive team members
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Youll be a part of a growing company and provided with numerous development opportunities and opportunities to grow with us
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Youll get to have a significant impact as the largest distributor of petroleum equipment in the Western US, with a local family feel
Want to know more?
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Check out our website (nwpump.com)
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Find us on social media!
We are ready to fill this as soon as we have the right person for the role, so if you believe you could be that person, dont miss out on this great opportunity, apply today! EEO Employer/ Vets/ Disabled
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