Customer Service/Shipping Clerk

Job Description:

We are seeking a detail-oriented, organized and customer friendly individual to join our production and manufacturing company as a Customer Service/Shipping Clerk. In this role, you will provide support for the customer service team, including preparing all shipping documents and maintaining records of all outgoing shipments. You will serve as a point of contact for customers and trucking companies, providing exceptional service and addressing inquiries via phone, email and in-person.

Responsibilities:

- Prepare shipping documents and schedule shipments for domestic and international shipments

- Manage customer accounts, including order processing, tracking shipments, and ensuring accurate and timely delivery.

- Provide product information, pricing details, and technical specifications for customers

- Collaborate closely with the production and manufacturing teams to address customer concerns, resolve issues, and ensure a seamless experience.

- Assist with inventory counts to ensure accuracy and report discrepancies as needed.

- Obtain and process product orders, including receiving deliveries, inspecting and distributing packages.

- Perform other duties as assigned

Qualifications:

- High school diploma or GED; associate's degree in a related field is a plus.

- Proven experience in customer service, shipping & receiving or a similar role, preferably in a production and manufacturing environment.

- Strong communication skills with organizational and time management skills to handle multiple tasks simultaneously.

- Flexibility and adapts easily to changing priorities throughout the day

- Intermediate computer skills, MS Office (email, Excel and Word) and data entry (ERP systems, Odyssey, Cat systems/MRC)

Requirements:

- May be required to sit or stand for long periods of time – time may be split between office and warehouse, depending on workload

- Manufacturing environment involves exposure to dust, fumes and varying temperatures and noise levels.

- Basic range of motion movements with moderate physical effort

- Must be able to lift up to 30 pounds at times.

- Hours Monday – Friday 8 am – 5 pm

- Willingness to help in all areas of the warehouse as needed.

- Forklift experience preferred, but not required.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

- 401(k) matching

- Dental insurance

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Retirement plan

- Vision insurance

Work Location: In person