The York Water Company

Customer Service Representative

York, PA

Full-time

$37,440-$41,600

About This Job

Join Our Team as a Customer Service Representative

Are you passionate about providing exceptional customer service and looking to join a company that values your skills? York Water is seeking a Customer Service Representative to support our Customer Service Department. In this role, you’ll deliver prompt and courteous service while handling customer inquiries, payments, and requests with professionalism and care.

Why Join Us?

At York Water, we are passionate about providing safe and reliable water and wastewater services to our community. As a leader in the industry, we prioritize innovation, teamwork, and professional growth. This is your chance to contribute to meaningful work that supports the well-being of our community.

What You’ll Do:

As a Customer Service Representative, you’ll:

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Process customer payments, balance cash receipts, and maintain accurate records of financial transactions.

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Communicate with customers via email, phone, and in person regarding billing, service issues, and general inquiries.

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Guide customers through service applications, transfers, and terminations, ensuring adherence to PA PUC regulations.

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Prepare and manage documentation for new service, ownership transfers, complaints, and more.

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Assist customers with payment agreements and collections on delinquent accounts following company policies.

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Schedule service connections and disconnections, and coordinate with internal departments to ensure efficient operations.

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Resolve basic customer issues and provide accurate account information.

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Support other team members as needed and contribute to maintaining a positive work environment.

What We’re Looking For:

The ideal candidate will have:

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An Associate’s degree in Business Administration, Management, or a related field, or at least five years of customer service experience.

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Strong communication skills with the ability to interact professionally with customers and employees. Bilingual skills (Spanish) are highly preferred.

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Proficiency in Microsoft Windows, Outlook, Word, Excel, Access, and Internet Explorer.

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The ability to learn and apply knowledge of PA PUC regulations and the company’s tariff.

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A positive attitude, professionalism, and a commitment to providing exceptional service.

What We Offer:

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Competitive salary and comprehensive benefits package, including medical, dental, and vision insurance.

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Employer paid Short Term Disability and Life Insurance

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A 401(k) retirement plan with employer contributions.

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Opportunities for professional growth through training, certifications, and tuition reimbursement.

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A supportive and innovative work environment that values teamwork and collaboration.

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The chance to work on impactful projects that make a difference in the community and environment.

Ready to Make a Difference?

At York Water, we are dedicated to delivering exceptional utility services to our customers. As a Customer Service Representative, you’ll play a vital role in ensuring customer satisfaction and contributing to the success of our organization.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Health insurance

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On-the-job training

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Paid time off

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Vision insurance

Shift:

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8 hour shift

Ability to Commute:

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York, PA (Required)

Work Location: In person

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