Customer Service Representative - I

Customer Service Representative I Location: Hartselle, AL Pay: $18 – $20 per hour, based on experience Job Type: Full-Time

About Hartselle Utilities

Hartselle Utilities provides electric, water, wastewater, and natural gas services to residential, commercial, and industrial customers throughout the City of Hartselle. We are committed to providing safe, reliable, and affordable service with a strong focus on customer satisfaction.

Position Summary

We are seeking an entry-level Customer Service Representative I to join our Customer Service Department. This position is the first point of contact for customers at our lobby service counter and drive-through window. The role involves handling payments, answering questions, and resolving routine account issues while providing courteous and professional service.

Responsibilities

- Greet and assist customers in person at the lobby and drive-through windows.

- Process payments (cash, check, money orders) and issue receipts.

- Balance cash drawer and reconcile daily transactions.

- Enter customer information accurately into HU’s computer system.

- Answer and transfer phone calls to the appropriate staff or department.

- Respond to questions regarding services, accounts, and billing.

- Assist with mail-in and night deposit payments.

- Create service orders for connections, disconnections, or transfers.

- Perform clerical tasks that support daily department operations.

- Represent Hartselle Utilities in a positive, professional manner.

Qualifications

- High school diploma or GED.

- Previous experience in customer service, cashiering, or a similar role.

- Experience handling payments and balancing a cash drawer.

- Proficiency with Microsoft Excel and basic computer applications.

- Strong communication and interpersonal skills.

- Ability to remain professional and calm when handling difficult situations.

- Attention to detail and accuracy.

- Must pass a pre-employment background check and random drug screenings.

Benefits

- Pay range: $18 – $20 per hour (commensurate with experience).

- Health, dental, and vision insurance.

- Retirement Systems of Alabama (RSA) pension plan.

- Paid time off (vacation, sick leave, holidays).

- Training and advancement opportunities (part of a 3-level career path).

Schedule

- Monday – Friday, 7:30 AM – 4:30 PM.

- Occasional overtime may be required.

How to Apply

Submit your application and resume through Indeed or visit www.hartselleutilities.org to submit an application/resume.

Equal Employment Opportunity

Hartselle Utilities is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

- Dental insurance

- Health insurance

- On-the-job training

- Paid time off

- Vision insurance

Work Location: In person