Century Aluminum

Customer Service Representative

Hawesville, KY

Full-time

About This Job

Summary

Performs a variety of sales and marketing related activities directly related to customer sales, service, communication and support, systems development, inventory/shipment scheduling, and troubleshooting.

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This role currently works from our Hawesville, KY facility.

Responsibilities

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Customer order entry into SAP, beginning with contract creation, contract review at customer release time, continuing through scheduling of all shipments including correct pricing from contract agreement, updating SAP contract and release systems, maintaining filing system for customer files, originating discrepancy reports (debits and credits), reviewing contract compliance, monitoring customer invoicing, and establishing customer contact or taking customer calls when required.

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Serves as Sales Department SAP coordinator in problem solving, upgrades, and new requirement implementation as directed by departmental needs and requests. Serves as Sales Dept. representative for upgrading and introducing new SAP procedures when Century business processes require this intervention. Also directs/tests the implementation and trains end users.

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Maintaining and preparing various management reports.

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Is an ISO internal auditor. Must stand for ISO audits for items pertaining to the Sales Dept. scope in Century Aluminum Site Quality Manual.

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Serves as main customer contact for assigned location and works as contact person between customer and production areas to see that customer satisfaction is maintained while communicating to production customer requirements on a timely basis. Also serves as first line of communication for customer problems/complaints.

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Responsible for reporting to customers on current status of release compliance and relaying to customers probable schedule for shipment of requested material.

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Maintains/directs transfer of metal with related parties and serves as main communication for related parties to discuss/explain inventory, shipments, availability, and shipment scheduling for these parties, while also monitoring shipments of correct inventory from inventory belonging to related parties.

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Ascertains daily, from inventory levels, metal available to schedule for shipment according to customer requirements. Works closely with Cast House in determining number of loads per day in order to maximize manpower and meet customer demands.

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Serves as backup for other duties with the Sales Dept. - includes traffic functions, shipment scheduler functions, SAP contract system, customer contract compliance, collections, etc.

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Quotes customer business and pricing aspects basis the LME and Midwest premium.

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Responsible for maintaining Century customer database. Also monitors customer credit status to make sure shipments/credit exposure are in compliance with Century agreements and policies. Also keeps customers informed of credit status in order to keep their material shipments flowing as requested.

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Maintains physical and price position report which includes entering and updating Century contracts.

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Has sufficient knowledge of Berkeley operations, related spreadsheets, and SAP system to act as backup for correct order entry, invoicing, and contract compliance and also troubleshoot SAP problems for that Century location.

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Self directs decisions within broad parameters.

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Must prepare and stand for quarterly audits, maintaining records for complete back-up/audit trails.

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Perform other duties as directed by the Sale Administrator/Traffic Manager and duties as outlined by the Director of Marketing.

Requirements

Background

Education

Minimum: HS Diploma

Preferred: Some college

Technical Experience

Minimum: 3+ years customer service

Preferred: 5+ years customer service

Manufacturing

Preferred: 3+ years

Other Preferred

Working with senior management teams /executives

Experience with SAP

Aluminum industry

Competencies

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Ability to deliver oral and written communications that make an impact, and ensure that information is passed on to others who should be kept informed.

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Ability to work cooperatively with others on a team and to deal with conflicts, confrontations, and disagreements in a positive manner, which minimizes personal impact.

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Ability to respond positively to guidance and criticism, and welcome growth opportunities.

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Ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.

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Understands financial implications of decisions within role and department, and able to make appropriate recommendations..

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Ability to demonstrate significant skill and desire for satisfying internal customers.

Other Important Items

Scope of Role:

The descriptions contained herein are intended to describe the general nature and level of work being performed by people assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this classification. Other duties or responsibilities may be added at managements sole discretion. Moreover, this description excludes the marginal functions of the position that are incidental to the performance of the fundamental job duties. Employees are expected to follow any job-related instructions and to perform any other job-related duties requested by the supervisor.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. In accordance with the Company's ADA Policy, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates at times in a manufacturing plant environment. This role routinely will be required to walk up and down stairs, observe through vision and hearing, and may be exposed to heat, cold, and loud noises intermittently.

This job also operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, color vision, peripheral vision, and the ability to adjust focus.

At Will Status

This document does not create an employment contract, implied or otherwise. Employees in this position are employed at will.

EEO/ Affirmative Action

The Company is committed to providing equal employment opportunity for all applicants and employees. The Company will not discriminate against any employee or applicant on the basis of race; color; sex (including sexual orientation and/or gender identity); marital status; pregnancy, childbirth, or related medical conditions; creed; religion; national origin; citizenship status; ethnicity; age; disability; genetic information; HIV/AIDS status; veteran or service member status; or any other category protected by federal, state or local law. It is the Companys policy not to request any employees genetic information or to make any employment decision based on genetic information.

The Company is committed to advancing the principles of equal employment opportunity through its affirmative action plan which it maintains in accordance with all legal requirements in order to provide equal employment and advancement opportunities to all employees and applicants for employment with the Company regardless of their race, color, gender, disability, and veteran status.

Required

Preferred

Job Industries

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Other

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