Temporary Customer Service Representative

Examples of Essential Duties:

- Communicates with customers face-to-face, by telephone, and via email; collects appropriate funds; and coordinates establishment of services with other District staff.

- Performs cashiering duties, including preparing a daily deposit and maintaining an accurate cash drawer count.

- Receives and responds to inquiries about District service; resolves a variety of questions related to accurate meter readings, high consumption, delinquent accounts, disconnects, re-connects, non-reads, and improper billings.

- Coordinates inquiries regarding account status, meter location, type of installation, and meter size with appropriate District staff.

- Performs fiscal recordkeeping in maintaining and updating billing accounts.

- Effectively utilizes a variety of specialized software programs and confidential databases

- Researches and applies District policies and regulations regarding establishing and maintaining billing accounts.

- Resolves questions concerning the processing of billing related orders and delinquent accounts.

- Generates collections on delinquent bills, places Claim of Liens on outstanding bills, and coordinates with collection agency for uncollected accounts.

- Processes escrow demands and lien releases for properties in the District.

- Diagnoses water-related questions or concerns and refers customer to proper staff for resolution.

- Provides information to customers regarding District services and programs (Water Wise House Calls, rebate programs, payment options, etc.).

- Maintains regular attendance and adheres to prescribed work schedule to conduct job responsibilities.

- Builds and maintains positive working relationships with coworkers, other District employees, and the public using principles of good customer service.

- Performs related duties as assigned.

This is a temporary position that is limited to less than 960 hours per fiscal year and as such is not eligible for most benefits.

Experience:

Customer Service Representative I: Six (6) months of experience performing customer service-related tasks which includes public contact experience.

Customer Service Representative II: Two (2) years of experience performing customer service and related work at a level equivalent to the Customer Service Representative I.

AND

Education:

High school diploma or equivalent.