Customer Service Inspections Clerk

Under the supervision of the Distribution Superintendent, the Inspection Clerk will assist the Administrative Assistant and other staff as assigned in the daily management and operations of the Sharyland WSC Inspection Department.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Responsible for incoming/outgoing customer service Inspection and Backflow Assembly related calls.

- Answer all customers’ questions and provide relevant information required.

- Schedule Customer Service Inspector Appointments.

- Ensure the organization, maintenance and filing of all the department records to meet TCEQ compliance.

- Responsible for Inspection and Backflow mailings

- Locking of non-compliant Inspection/Backflow accounts.

- Processing meter tampering for Inspection/Backflow department.

- Maintaining certified tester’s records.

- Assist Administrative Assistant with the Distribution Department when needed.

- Other duties as assigned by Distribution Superintendent.

Necessary Knowledge, Skills and Abilities

1. Excellent verbal and written communication skills.

2. Excellent interpersonal and customer service skills.

3. Proficient in Microsoft Office Suite or related software.

4. Excellent organizational skills and attention to detail.

5. Basic understanding of clerical procedures and systems such as recordkeeping and filing.

6. Ability to work independently.

Work Environment

This job operates in a professional office and warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Education and Experience

- High School Diploma

- 3 years related experience and/or training.

- Any equivalent combination of education, experience, and training that provides the required knowledge, skills and abilities will be considered.

Special Requirements

- Must possess a valid Texas Driver’s License.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Education:

- High school or equivalent (Required)

Experience:

- Data Entry: 1 year (Preferred)

- Customer Service: 1 year (Required)

Language:

- English (Required)

- Spanish (Preferred)

License/Certification:

- Texas Driver License (Required)

Work Location: In person