Customer Revenue Specialist 1

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Deadline to apply: May 16, 2025

Qualifications May Warrant Placement In a Different Job Level

Pay Grade

9

Position Summary

The Customer Revenue Specialist serves as a meter-to-cash technical expert to both internal and external customers on complex customer billing and payment issues, including escalated inquires that go beyond the Customer Service’s Lead Representatives and Specialists. They conduct root cause analysis on issues by working cross-functionally with other stakeholders to identify and implement solutions that lead to a better customer experience. The Customer Revenue Specialist must possess supervisory skills and perform supervisory duties as required.

Tasks And Responsibilities

Minimum Skills

Minimum Knowledge and Abilities

High level of accuracy of work and attention to detail, to include the ability to perform precise mathematical calculations

Intermediate use of SAP or related Enterprise Resource Planning (ERP).

Demonstrated ability to multi-task various critical work assignments proactively and independently in a fast-paced environment and in a professional manner.

Ability to develop and maintain working relationships with customers, vendors, and support teams.

Demonstrated well-developed written and verbal communications skills for interaction within the section, across departmental lines to all levels of personnel and vertically with management.

Demonstrated positive interpersonal behaviors toward CPS Energy, associates, and customers consistent with company core values

Ability to effectively manage sensitive and confidential information.

Ability to effectively handle challenging customers

Ability to work occasional overtime, to include weekends, as determined by management

Initiative to work independently or as a member of a team, coordinating with others to achieve desired results

Ability to identify alternative solutions for development of decision-making proposals, which support organizational goals/objectives

Ability to make independent decisions and often makes recommendations which affect the section.

Strong analytical and problem-solving abilities.

Experience working with complex data.

Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling

Preferred Qualifications

Competencies

Demonstrating Initiative

Making Accurate Judgments and Decisions

Interacting with People at Different Levels

Working with Ambiguity

Driving Continuous Improvement

Minimum Education

High School Diploma or GED

Required Certifications

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.

Ability to travel to and from meetings, training sessions or other business related events.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.