Customer Retention Specialist

POSITION SUMMARY:

The customer retention specialist is a member of the customer success team whose responsibility includes reducing customer churn by solving customer problems and finding innovative ways to retain existing customers. The customer retention specialist has the specific responsibility to reduce customer churn and mitigate lost revenue by retaining existing customers.

- Communicating with customers and support staff

- Collecting data about customer service trends

- Recording and responding to customer complaints

- Developing strategies to retain customers

- Measuring key performance metrics related to churn and retention efforts

Qualifications

- Sales Aptitude

- Excellent communication skills

- Attention to detail

- Polished high energy

- Friendly and dedicated to providing great customer service

- Ability to prioritize, multi-task and work independently and as part of a team

- Encourage a positive team atmosphere & willingness to help others

We Offer

- Competitive pay and comprehensive benefits package

- Competitive pay - Life is expensive! We believe in paying well

- Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!

- Do you want to work with your friend? We offer a referral bonus!

- Affordable health care packages that include medical, dental, vision and life insurance

- 401K, 6 Company Paid Holidays, Paid Vacation (accrue .025 hours for every hour worked, up to 40 hours per week – up to a maximum of 1 week of vacation in your first year)

- Fun team celebrations year-round!

- Ability to earn a flexible schedule based on performance!