Customer Experience Specialist

Salt Lake City, UT

At Energy Management Corporation (EMC), we believe great customer experiences don’t just happen—they’re built by people who care. That’s why we’re looking for a Customer Experience Specialist to join our Salt Lake City team. If you’re someone with a can-do attitude, excellent communication skills, and a knack for solving problems, this could be the perfect role for you.

This isn’t a call center job. It’s a consultative, customer-first position where you’ll work with industrial professionals who rely on us for top-tier electrical products and services. Think motors, VFDs, generators, and more—you’ll be helping businesses keep the power flowing.

What You’ll Do

As a Customer Experience Specialist, every day will be a little different. You’ll get to:

Support our outside sales team and field technicians by creating quotes, fulfilling orders, and keeping CRM data sharp and accurate.

Be the first point of contact for customers via phone, email, and e-commerce, making sure they get quick, clear, and professional solutions.

Build relationships and grow accounts by developing outbound sales strategies tailored to customer needs.

Become an expert on our products and services so you can confidently guide customers to the best solutions for their business.

What We’re Looking For

We’re seeking someone who has: At least 2+ years of customer service, implementation, or technical sales experience (bonus points if it’s in an industrial setting).

Familiarity with CRM or ERP systems (Salesforce, Zoho, SharpSpring, or similar).

Strong problem-solving skills and excellent communication abilities.

Experience or exposure to industrial electrical equipment (motors, drives, generators, etc.)—huge plus!

Comfort with Microsoft Office and general computer know-how.

Why You’ll Love Working Here

We want our employees to feel supported both inside and outside of work. That’s why we offer:

Full-time schedule: Monday–Friday, 8:00 AM – 5:00 PM (with an hour lunch).

Comprehensive benefits: Medical, Dental, Vision, Life, STD, LTD, and more.

401(k) and Roth with 3% match.

A collaborative, team-focused environment where your input matters.

The Details

Location: On-site in Salt Lake City, Utah.

Pay: Base pay, no commissions—your stability matters to us.

Physical requirements: Ability to stand/walk for extended periods, lift/move up to 25 lbs., and adjust focus when working with equipment or data.

About EMC

Energy Management Corporation is proud to be an Affirmative Action / Equal Employment Opportunity employer. We welcome and encourage qualified women, minorities, and individuals from all backgrounds to apply.

Candidate Attestation

I hereby certify that the information provided in my application, résumé, and any accompanying documents is true, complete, and accurate to the best of my knowledge. I understand that any misrepresentation, falsification, or omission of information may disqualify me from consideration for employment or, if employed, may result in disciplinary action up to and including termination.

I authorize the company to verify the information I have provided and to contact references, previous employers, or educational institutions as necessary.

By submitting my application, I acknowledge that I have read and understand this attestation.

Job Features

Job Category Customer Service