Customer Operations Manager

Customer Operations Manager

Badger Mining is bringing in an process-driven Customer Operations Manager to lead and optimize our customer fulfillment, logistics, and supply chain activities.

In this role, your primary focus is ensuring smooth, accurate, and efficient operations. You will manage key functions such as shipping coordination, railcar placement, forecasting, inventory management, and cost control. You will work closely with transportation, logistics, production, sales, and accounting to keep orders moving, address issues quickly, and maintain strong service performance. Using technology such as, e-business tools, and data analysis to improve processes and drive continuous improvement. Your efforts will support revenue growth, operational reliability, and a consistently positive customer experience.

While operations come first, you will also provide steady leadership to the Customer Resource Team. You will support team members, encourage growth, and promote clear communication and collaboration. You will build positive relationships with customers, rail operators, transload partners, and internal teams to ensure alignment and timely solutions.

The ideal candidate is organized, proactive, and comfortable leading both daily operations and ongoing improvements. Experience with tools like Six Sigma, Kaizen, or root-cause analysis is a plus. This is an opportunity to strengthen our operations and support a team committed to excellent service.

Desired Knowledge, Skills, and Abilities

Bachelor’s degree in Business, Supply Chain, or related field preferred or, experience in supply chain, logistics, or customer service with at least 2 - 3 years in a leadership role.

- Proficiency with technology platforms, CRM systems, and Microsoft Office Suite.

- Strong leadership skills with proven ability to motivate and develop teams.

- Excellent analytical skills with the ability to connect data, forecasts, and operations into actionable strategies.

- Strong sense of urgency and ability to make sound decisions under pressure.

- Exceptional interpersonal and communication skills, both verbal and written.

- Highly collaborative and team-oriented, fostering a culture of inclusion and shared success.

- Demonstrated ability to build and maintain strong customer and partner relationships.

- Flexible, adaptable, and open to change in a dynamic environment.

- Professional, composed, and effective under stress.

The Customer Operations Manager leads a team responsible for driving customer satisfaction, sales growth, and operational excellence. This role combines customer relationship management and supply chain coordination to ensure seamless order fulfillment and service delivery. They oversee daily operations, implements process improvements, collaborates across teams, and serves as the primary customer contact—resolving issues, aligning forecasts, and ensuring timely shipments. Success in this position requires strong analytical skills, decisive problem solving, and the ability to motivate a team in a fast-paced, customer-focused environment.