Customer Design Technician Associate - Tech

Job Posting End Date

10-20-2025

Please note the job posting will close on the day before the posting end date

Job Summary

Responsible for performing entry level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities.

Job Description

The power of AEP comes from our valued team of unique employees….the best in the business! We’re proud to be one of the largest electric energy companies in the U.S., powering over 5 million homes and businesses, spanning across 11 states. We’re passionate about making an innovative differ

ence in the communities we serve. We’re powering the future – today!

What you’ll do:

Customer Design Technicians (all levels) establish service for and interact with residential/commercial/industrial customers and collaborate to determine customer needs with respect to new services, service upgrades, and facility relocations, among others. Once customers’ needs are determined, the technicians design facilities required to meet the customer's needs while determining what, if any, costs are to be passed onto the customer and bill accordingly.

The technicians are responsible for preparing required orders, obtaining right of way, etc. to implement recommended system improvements, such as capacity improvements, pole replacements, recloser reconditioning, etc.

Additional job functions/tasks:

- Contact the Project Design Group for advice on system improvements needed to serve new loads and other issues as needed.

- Obtaining simple easements for projects and consulting with the appropriate Right of Way Agent to obtain more complex easements.

- Participating in storm restoration work, specifically assessment of storm damage (once adequate field experience has been gained). This may require travel within and outside of the State of Indiana.

- Learning and understanding AEP Distribution Standards, NESC Codes, OSHA Rules, AEP Accounting Practices, CIAC Rules, AEP Tariffs and Safety Rules and Procedures.

- Learning and becoming proficient in the use of: Microsoft Outlook, Distribution Design Studio, Electric Office, GIS mapping system, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD and other Microsoft applications

What we’re looking for:

Technical Proficiency:

- Possesses technical knowledge acquired from an Associate Degree in Electrical/Electronic/ Civil/Mechanical Engineering Technology.

- Gains knowledge of standards, codes, and regulations relevant to area of assignment.

- Gains knowledge with pertinent equipment, material, systems, and business processes.

- Assists employees in handling defined portions of routine problems when beneficial to AEP.

- Possesses basic computer literacy, knowledge, and skills.

Leadership & Guidance:

- Performs work activities as assigned and coached by higher level employees.

- Demonstrates ability to work with others in supplying information and seeking assistance as necessary.

Planning & Organization Ability:

- Plans work in accordance with AEP standard planning practices.

- Prioritizes routine work to meet the demands of the company.

- Maintains accurate records.

Problem Solving & Initiative:

- Applies technical knowledge and experience in resolving problems encountered in assigned work.

- Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills.

- Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.

Communication & Interpersonal Skills:

- Communicates effectively, both orally and in writing with internal and external customers.

- Assists in the preparation of technical reports and papers.

- Demonstrates the ability to be a team player.

- Relates to people in an open, friendly, and sincere manner.

Decision Making & Business Awareness:

- Develops decision-making skills based on sound judgment and job knowledge.

- Develops an understanding of the roles and responsibilities of the local organizational unit.

Minimum requirements are listed below (Technician Associate SG 04):

- High school diploma or equivalent plus 2 years or related utility industry work experience; or

- Associate’s degree in electrical/electronic/civil/mechanical engineering technology or related fields.

- Valid state driver’s license.

Minimum requirements are listed below (Technician SG 05):

- High school diploma or equivalent plus 4 years of related utility industry work experience; or

- Associate’s degree in electrical/electronic/civil/mechanical engineering technology or related fields plus 2 years of related utility industry work experience.

- Valid state driver’s license.

What you’ll get:

- SG 04 Technician Associate with starting wages ranging from $52,488-$65,610.

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

#AEPIM

Compensation Data

Compensation Grade:

SP20-004

Compensation Range:

$25.23-31.54 USD

The Physical Demand Level for this job is: L – Light Work: Exerting up to 20 pounds of force occasionally and/or 10 to 12 pounds of force frequently, and/or greater than negligible up to 5-6 pounds of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) When it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time, but entails pushing and/or pulling of arm or leg c ontrols; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.