Customer Deployment Manager

As the Customer Deployment Manager, you must work directly with our Project Managers and customers to schedule and route the meter technicians through the customers’ electrical, water, and gas distribution systems as specified by each project. The primary role is to schedule work in our Work Order Management system (WOMs) for the Meter Technicians in the field across multiple customer engagements. The meter technicians may require daily support and direction to complete their tasks. Location of Work: Baxter, MN

Duties and core responsibilities:

- Supervise Field Technicians and coordinate weekly activities with work order assignments

- Meet with peer staff and develop job assessments, efficiency improvements and reporting metrics

- Create meaningful job observations of technician functions and conduct as required.

- Define clear Job Safety analyses for work functions.

- Drive all required safety training to be in 100% compliance with company policy.

- Work with the documentation department to document all processes, procedures, and best practices.

- Work in conjunction with the Project Managers to set meaningful goals for the staff and review on a periodic basis.

- Work with other departments to define the proper setup and configuration of all system equipment used on various meter product lines and train employees and contractors in the correct process.

- Aid customers with implementation, operation, training, and problem resolution.

- Represent company in a positive, professional manner when working with both external and internal customers.

- Support and adhere to company’s Code of Conduct and Ethics Policies.

- Perform other duties as assigned or required.

- Must have a valid/current driver’s license.

Required Skills:

- Be proficient in the use of customer relationship and work order management systems.

- Individuals must possess and demonstrate excellent customer relations, time management, and the ability to manage multiple daily tasks.

- The ability to read, analyze, and understand professional journals, technical and procedure manuals.

- The ability to prepare reports, business correspondence, and procedure manuals.

- Ability to effectively communicate both verbally and in writing and the ability to collect data, establish facts, and draw valid conclusions.

- The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

- Personal computer knowledge, familiarity with Microsoft Office Suite, keyboard/typing skills

- Must be able to travel up to 25% on an as needed basis

Education and Experience:

- Will have a High School diploma or equivalent

- Must have a 2-year degree from a technical institution.

- Will have background or education in an electronics/electrical technology related field.

- Need to have 3 – 5 years of experience as a customer service lead or technical support lead related position.

- Must be able to travel independently and be comfortable leading customer contact meetings.

Work Status and Shift:

- Full Time

- Mon-Fri 1st shift hours

Wage/Benefits:

- Salary $60K - $75K depending on experience

- Medical/Dental/Vision Plan, Company Vehicle, 401K Plan, Paid Time Off, Paid Holidays, Training & Development, Company Discount Program, Wages On-Demand (Optional cash advances on earned pay) and many more benefits

EEO Statement:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.